Community Manager

Responsibilities

• Membership model and engagement plan: Drive the Academy membership model and engagement plan, including tailored engagement for Individual, Team and Corporate memberships.
• Prospects and onboarding: Engage prospective members before they join, helping them see the value of membership, and own the new-member experience so they get the full value of WORKTECH Academy from day one.
• Community and chapters: Build an active global community across our London, North America, APAC and EMEA chapters and sector communities, working with local leads and nurturing member ambassadors in key markets.
• Retention and growth: Stay close to members' priorities, spot risks early and support successful renewals. Identify upsell and cross-sell opportunities and support the team with proposals and pitches.
• Events: Own the Academy member events programme, virtual and in-person, working with the Marketing and Content teams to make every event relevant and valuable to members.
• Insight and communications: Feed member needs and feedback to the research and content team, and craft targeted communications that engage members.
• Industry presence and reporting: Attend industry events to attract new members, maintain accurate CRM records, and report on engagement and community metrics.

Requirements

• Graduate level or relevant industry experience
• 3+ years' experience in a community, membership, customer success or business development role
• Experience using CRM systems such as Salesforce
• Proficient with Microsoft 365 and WordPress

Preferred

• Proactive self-starter, able to work and learn independently
• Highly organised, outgoing and professional
• Excellent written and verbal communication
• Confident working with senior leaders
• Commercial acumen and understanding of member needs
• Effective time and project management
• A cool head under pressure
• A keen interest in technology, design and architecture

Benefits

• 20 days' holiday per annum plus bank holidays, rising with length of service
• Cycle to Work Scheme
• Training and development opportunities
• South West London location
• Hybrid working, currently 2 days in our office
• Company share options
• International travel (discretionary, based on requirements)