Communications Manager, Merchant Announcements

Responsibilities

• Announcement ownership: Lead the end-to-end coordination of hero merchant announcements, from initial brief through to publication — managing timelines, aligning stakeholders, and ensuring nothing falls through the gaps.
• Content creation: Work on PR and social copy, and supporting communications assets for merchant announcements, with a consistent standard of accuracy, clarity, and commercial relevance.
• Stakeholder management: Build strong working relationships with account managers, regional marketing leads, and merchants directly — keeping the flow of announcements moving and anticipating blockers before they become problems.
• Channel briefing and coordination: Brief in channel owners across PR, social, and owned media, ensuring each announcement is executed consistently and on time across every relevant touchpoint.
• Pipeline management: Own and maintain a healthy pipeline of upcoming merchant announcements, prioritising by commercial impact and ensuring the team always has a clear view of what's coming and when.
• Reporting and measurement: Own the reporting framework for the merchant announcements programme, tracking KPIs including PR hits, social impressions, and share of voice, and presenting performance clearly to senior stakeholders.
• Programme development: Continuously evaluate and improve the way merchant announcements are run — from briefing templates and approval workflows to partner engagement and post-publication analysis.

Requirements

• Experience in communications, content, or PR, ideally with exposure to B2B or fintech environments, and a track record of managing complex, multi-stakeholder announcements.
• AI-fluent. You use LLMs and associated tools to work faster and think harder, drafting, brainstorming, and stress-testing ideas as a matter of course.
• Strong writing skills across formats, with the ability to move fluently between a press release and a LinkedIn caption without losing the thread of a story.
• A natural coordinator who keeps projects on track without needing to be chased, and who earns trust from commercial and creative colleagues alike.
• Data-literate and outcomes-focused, you understand what good looks like for earned media and paid social performance, and you use that to inform how you work.
• Comfortable managing up and across: you can hold a timeline with a senior account manager, push back on a deadline that doesn't work, and represent the comms team's interests clearly.
• Sharp attention to detail, particularly around accuracy in copy that will carry a merchant's name publicly.