Campaign Operations Manager, EMEA (12 month Contract)

Responsibilities

• Own delivery end to end: Take the signed contract and own the campaign through launch, live and wrap-up across every format in the deal, including challenges and additional promotion. You’re the single point of accountability for scope, timeline and quality.
• Plan and run the build: Turn the contract into a delivery plan. Set up campaigns in our internal tools, brief copy, creative and localisation, and manage contractors and internal teams to deadlines.
• Quality gate: Run pre-launch QA on copy, assets and targeting against the contract. Nothing goes live that you haven’t signed off.
• Manage performance in flight: Monitor live delivery, spot risks early, and make or recommend the call: optimise, reallocate or escalate. Take the partner-facing recommendation to AMs rather than just flagging a problem.
• Close the loop with Account Managers: Close the loop with Account Managers: Support renewal conversations with effective and convincing activation recaps.
• Manage and coach external contractors: Work with external contractors to enable efficient delivery across timezones.
• Make the machine better: Fix the process, templates and documentation as you go. You’ll be working in a function that’s still being shaped, so you have room to change how we deliver.

Requirements

• 4–6 years running multi-channel or multi-format campaigns end to end, in sponsorship, partnerships, media, agency or platform environments.
• Track record of owning delivery across multiple concurrent campaigns, partners and stakeholders, and hitting dates.
• Strong judgement under pressure. You know when to fix it, when to escalate and when to push back.
• Confident partner-facing communicator, comfortable presenting results and managing expectations.
• Exceptional attention to detail without losing sight of the outcome.
• Comfortable with processes still evolving, and wants to improve them.