Account Director, Content Studio

Responsibilities

• Collaborate cross-functionally to shepherd clients and team members through the content process, from brief, to creative reviews, to final execution by ensuring the team prepares and leads client status, prepares and meets accurate timelines, manages prioritizations, and is a lead in proactive planning for key initiatives.
• Manage client interactions in a manner that establishes credibility and trust as a business advisor, and be the subject matter expert by understanding content marketing best practices and staying abreast of digital trends to assist your clients in meeting their marketing and content strategy goals.
• Establish credibility and trust by demonstrating deep knowledge of content marketing by assessing the role of content in broader ecommerce, retail marketing, and overarching digital trends and commerce strategies.
• Build and maintain strong relationships with both internal and external stakeholders, demonstrating interpersonal savvy and ability to connect across all organizational levels.
• Understand content studio offerings to ensure we deliver to meet client requests while also looking at content needs holistically, identifying opportunities to steward Flywheel content offerings and finding the right solutions to meet client needs.
• Stay ahead of digital trends, generative AI search capabilities, plan and execute A/B and multivariant tests to inform optimizations, and lead the development of measurement plans for content and media creative.
• Lead the development of content business reviews, competitive analysis, financial trackers, and content or category-specific trends and ongoing thought leadership presentations.
• Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
• Lead or support new business initiatives as needed.

Requirements

• BA/BS or equivalent experience
• 8-10 years' experience in client service, project management, and/or eCommerce content, must have minimum of three years working with Amazon.
• Proven experience managing key client accounts, leading complex initiatives, overseeing direct reports, and working within eRetailer environments, specifically but not exclusive to Amazon.
• Background in agency, retail marketing, or eCommerce environments.
• Relentless attention to detail and organization. We provide large, complex content solutions with many moving parts. You will inspire confidence in our clients by making sure every detail is accounted for, documented and under control.
• Strong relationship and client management skills. People do business with people they like and trust. Your ability to build lasting relationships and earn the trust of our clients will be essential to their growth.
• A natural operational mindset. Our Team is made up of problem-solving experts. Every day you will be faced with interesting operational challenges, and success will come from your ability to break things down and put them back together in a better way.
• Motivation and drive. Your ability to wake up every morning fired up about how to help our clients and the team work smarter will be essential to our growth.