Responsibilities

• Collating, analysing and processing social-first performance and audience data
• Monitoring, measuring and reporting on campaign performance as well as always-on social activity
• Turning complex data into clear insights, strategic recommendations and actionable next steps
• Creating compelling performance narratives and reporting that translate results into meaningful business impact
• Presenting findings to clients and internal stakeholders in a clear, engaging and consultative way
• Working closely with strategists, creatives, community and account teams to develop insight-led work for existing clients and new business opportunities
• Building and maintaining social dashboards that streamline reporting and provide clear visibility of performance
• Supporting the development of client-specific reporting frameworks and measurement approaches across brands and markets
• Contributing to the agency's point of view around measurement, reporting and defining which metrics matter
• Identifying trends, cultural shifts and audience behaviours that can influence social strategy and campaign planning

Requirements

• Proven experience in a Social Insights, Social Intelligence, Digital Analytics, Social Strategy or related role, ideally within an agency or fast-paced client environment
• Experience working with social listening, audience intelligence and performance measurement across major social platforms
• Demonstrated experience translating data into clear, actionable insights and strategic recommendations
• Experience contributing to reporting frameworks, dashboards and measurement approaches for clients or brands
• Experience presenting insights and performance findings to clients and internal stakeholders
• Experience managing multiple projects and priorities simultaneously within a fast-moving environment
• Bachelor's degree in Marketing, Communications, Analytics, Business, Media or a related field, or equivalent practical experience
• Proven experience in a Social Insights, Social Intelligence, Digital Analytics, Social Strategy or related role, ideally within an agency or fast-paced client environment
• Good knowledge of social intelligence and analytics platforms across listening, audience research, trend identification and measurement
• Strong understanding of social media metrics, reporting methodologies and platform analytics tools

Preferred

• Experience working within an agency environment across multiple brands and client accounts
• Hands-on experience with social intelligence and analytics platforms such as Brandwatch, Talkwalker, Sprinklr, Pulsar, GWI, NetBase or similar tools
• Experience working across global or multi-market campaigns and reporting frameworks
• Exposure to paid social performance and an understanding of how organic and paid channels work together
• Experience partnering with strategy, creative and community teams to develop insight-led social work
• Understanding of emerging technologies, AI tools and evolving approaches to social measurement and reporting
• Experience contributing to new business pitches and helping shape data-led client recommendations
• Passion for culture, trends and audience behaviours, with a naturally curious mindset

Benefits

• Life Assurance
• Permanent Health Insurance
• BUPA
• Flexible hybrid-working schedule
• Enhanced family-friendly policies
• Well-being Programme
• Employee Assistance Support
• Cycle to Work Scheme
• Eye Care and Glasses Vouchers
• Season Ticket Loans