Responsibilities

• Lead the efficient delivery of campaign evaluations across SMG's Retail Media Networks, ensuring they're accurate, on time and delivered against agreed service levels.
• Design, review and improve operational workflows to increase efficiency, consistency and scalability.
• Identify opportunities to automate manual processes using AI and other technologies to improve productivity.
• Partner with Platform and Engineering teams to deliver long-term automation and process improvements.
• Champion data quality by embedding robust quality assurance and validation processes.
• Monitor delivery performance, proactively identifying bottlenecks and implementing solutions.
• Coordinate resources across multiple Retail Media Networks, ensuring work is effectively prioritised and delivered.
• Lead, coach and develop a team of eight Data Assistants, creating a high-performing, collaborative and supportive environment.

Requirements

• We're looking for someone who enjoys improving the way things work and isn't afraid to challenge the status quo.
• You'll ideally have experience with:
• Data workflows and reporting processes, with the ability to interrogate and validate outputs using Excel, SQL or similar tools.
• Improving operational processes and delivering measurable efficiency gains.
• Automation or AI tools that reduce manual effort and streamline workflows.
• SQL, Python or similar coding languages to support analysis or process improvement.
• Creating clear documentation and scalable, repeatable ways of working.
• Solving operational problems and improving end-to-end processes.
• Supporting delivery teams and managing work against SLAs.
• Leading, coaching or mentoring teams within a fast-paced environment.

Preferred

• Experience within campaign measurement or retail media.
• Power BI, Tableau or similar visualisation tools.
• Experience working with data warehouses or APIs.
• Lean, Six Sigma or other continuous improvement methodologies.

Benefits

• 10% discretionary bonus
• £1,800 annual wellbeing fund (on top of your salary)
• Free Headspace subscription
• £500 annual learning fund
• 4 additional Wellbeing Days each year
• Summer & Winter conferences plus year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working