Responsibilities

• You will play a key role in managing delivery of customer acquisition and retention activity through all interactions - including events, telephone calls, and written communications - capturing insights from the Law Society's professional community and providing them with a high level of customer service, as a front-line touch point for our membership.
• Joining a new team, you'll help grow our marketing intelligence and insights work, communicating the value and benefits of the Law Society's offer to solicitors, partners, customers and wider stakeholders across the legal profession, as well as securing income for a range of products and services.
• You will understand the importance of key customer touchpoints, demonstrate effective communications and proactive relationships building, collaborating with colleagues at all levels across the organisation.
• Adaptable to changing priorities, you'll build a deep understanding of our audiences and how they interact with our products and services, by capturing customer feedback and insights to create high quality, accurate and consistent reporting that helps inform wider activities and projects.
• You will liaise with key internal stakeholders including our membership operations, membership engagement, communications, events, and support centre teams driving effective collaborations that meet customer needs.
• This is an excellent opportunity to directly interact with our members, using effective interpersonal skills to make a difference for solicitors across England and Wales.

Requirements

• Experience of working in a membership, marketing or events environment
• Proficiency in using systems and data-handling tools, such as CRM, tracking tools and Excel based reporting, and Microsoft 365 software (or equivalent)
• Strong planning and organisation skills with an ability to work to deadlines and manage competing priorities
• Educated to degree level, or with a marketing qualification, other recognised professional post-graduate qualification or related experience
• Team-focused, with the ability to work closely with colleagues across different disciplines and functions.

Benefits

• hybrid working (minimum 2 days a week working on site), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.