Senior Customer Insight Analyst 12m FTC - Beauty Brand

City of Westminster, Westminster, UK (Hybrid)

£50K/yr – £55K/yrSenior Level3+ years expFull time

Posted 2 weeks ago

Job Summary

Own external brand data partnerships and transform data into actionable insights that accelerate brand growth and partner value.

Own data-sharing relationships with external brands and deliver compelling narratives
Lead regular partner reporting and translate data into actionable growth insights
Drive CRM and category insights to help hit supplier-funded targets and retain customers

Job Description

Responsibilities

Own external brand relationships from a data sharing perspective
Build and own the regular reporting brand partners rely on
Work with the wider team to hit supplier funded income targets across Customer Insights and CRM
Turn data into insight that drives brand growth and unlocks further investment
Generate insight that helps retain our client's own customers, not just their partners' customers
Present analysis to brands and category teams that's commercially sharp and actually gets acted on
Work with CRM to recommend insight led actions on the data sharing programme
Scope out analysis projects with stakeholders and design the right solution, not the easiest one
Support CRM and Category teams with insight at brand and category level
Push reporting forward, sharper SQL, better visualisation, less manual grind

Requirements

3+ years in customer analytics or insight, ideally with some external brand partnerships experience
Confident presenting to external stakeholders, up to director level
Strong SQL converting data into storytelling
Advanced in Excel, plus visualisation tools like QlikSense or Tableau
Comfortable running several brand projects at once
Retail, FMCG or loyalty background preferred
CRM platform knowledge is a bonus, not a requirement

Benefits

Salary: £50-55K, plus bonus potential
Location: Head Office, London (2 days in office, 3 WFH)
25 days holiday plus bank holidays
Staff discount and sample sales
Season ticket loan
Cycle to work scheme
Health & wellbeing benefits, such as private medical insurance.

Up Collective

The up! Collective is on a mission to end violence and exploitation through innovative, community-driven research and advocacy. Founded by a team of passionate researchers, survivors, and activists, our unique approach combines rigorous participatory research with grassroots movement building. We specialize in addressing complex issues at the intersection of gender, race, class, and sexuality, with a focus on human trafficking, sexual abuse, and child protection.Key achievements:• Conducted groundbreaking studies on street-involved children in Southeast Asia• Developed frameworks for ethical, trauma-informed research with vulnerable populations• Successfully advocated for policy changes at local, national, and international levelsWe're always seeking collaborators who share our passion for social justice. Whether you're a researcher, activist, funder, or NGO, we'd love to connect and explore how we can work together to create a safer, more equitable world.Interested in partnering or learning more about our work? Reach out and let's start a conversation about making a difference together.#SocialJustice #HumanRights #CommunityResearch #ChildProtection #EndHumanTrafficking

Founded in 2022

1 employees

www.up-collective.org