Protection Products Growth & Customer Journey Manager at Connect Me Car Finance | Cradley Heath, Sandwell, UK

Connect Me Car Finance

Protection Products Growth & Customer Journey Manager

Cradley Heath, Sandwell, UK (On-site)

Salary Not AvailableMid LevelFull time

Posted 2 months ago

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Job Summary

Own and scale the ancillary protection products program by embedding compliant sales scripting, coaching, and training while optimizing the customer journey and penetration across funded deals.

Roll out warranty, breakdown, and service care products with fair, transparent positioning.
Coach sales teams and develop onboarding methods to improve conversion and reduce friction.
Track penetration, conversions, and customer behavior to inform channel growth and leadership decisions.

Job Description

Responsibilities

Lead rollout of warranty, breakdown and service care products
Develop long-term ancillary product growth strategy
Increase product penetration and revenue per funded deal
Continuously optimise customer journey integration
Design and improve customer-facing sales journeys
Build compliant, high-converting scripting and processes
Ensure products are introduced naturally and appropriately
Reduce customer friction and drop-off points
Train and coach sales teams on protection product conversations
Develop onboarding and refresher training

Requirements

Experience introducing or growing ancillary / protection products
Strong understanding of customer sales journeys
Experience coaching or training sales teams
Commercially and analytically minded
Strong communication and stakeholder skills
Customer-focused and compliance-aware mindset

Preferred

Motor finance or automotive experience
Experience within specialist or near-prime lending
FCA-regulated environment experience
Warranty / breakdown / F&I product experience
Experience improving penetration performance

Connect Me Car Finance

Connecting customers with dealers and vehicles. Whether you’re a customer looking to finance your next vehicle OR a dealership looking for more finance options for your customers. Why not Connect with us today? – we understand the process should be simple, transparent and hassle freeOur aim is to provide you the best possible solution that meets your budget and credit lending ability. Driven by our passion for providing exceptional customer service, supported by industry leading technology and expertise that extends to over 75 years of experience, our teams mission is to deliver this time and time again.Apply, get a decision within 60 seconds, with no impact of your credit score.We have many finance options including HP, PCP, Lease Purchase, Business Lease and Personal Loans. Browse 10,000’s of cars from only trusted, verified dealers.

Founded in 2022

Brierley Hill, England, GBR

8 employees

www.connectmecarfinance.co.uk