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16 marketing jobs

HLK logo
2 weeks ago

Director, CX Strategy

HLK

St. Louis, MO (Unknown)
HLK logo
2 weeks ago

Senior Account Manager

HLK

Chicago, IL (Unknown)
HLK logo
2 months ago

Senior CX Strategist

HLK

St. Louis, MO (On-site)Full time
HLK logo
2 months ago

Senior Manager, Research & Insights

HLK

St. Louis, MO (Unknown)
HLK logo
2 months ago

Senior Manager, Research & Insights

HLK

St. Louis, MO (On-site)Other
HLK logo
3 months ago

Media Buyer

HLK

St. Louis, MO (Unknown)
HLK logo
3 months ago

Media Buyer

HLK

St. Louis, MO (Hybrid)Other
HLK logo
3 months ago

Data Intelligence Associate

HLK

St. Louis, MO (Hybrid)Other
HLK logo
4 months ago

Traffic & Ops Strategist

HLK

St. Louis, MO (On-site)Other$50K/yr – $65K/yr
HLK logo
4 months ago

Associate CX Strategist

HLK

St. Louis, MO (On-site)Full time
HLK logo
4 months ago

Director, Strategic Communications

HLK

Chicago, IL (Unknown)Full time
HLK logo
4 months ago

Director, Strategic Communications

HLK

St. Louis, MO (On-site)Full time
HLK logo
4 months ago

Associate CX Strategist

HLK

St. Louis, MO (On-site)Other
HLK logo
5 months ago

Media Supervisor

HLK

St. Louis, MO (Hybrid)Full time
HLK logo
5 months ago

Media Planner

HLK

St. Louis, MO (On-site)Full time
HLK logo
5 months ago

Media Planner

HLK

St. Louis, MO (On-site)Other

All marketing roles in the US

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All marketing roles in the US

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16 jobs
HLK logo

Director, CX Strategy

HLK

St. Louis, MO (Unknown)

In-houseDirector/executive7+ years exp.
2 weeks ago
HLK logo

Senior Account Manager

HLK

Chicago, IL (Unknown)

In-houseSenior level5+ years exp.
2 weeks ago
HLK logo

Senior CX Strategist

HLK

St. Louis, MO (On-site)

In-houseFull-timeSenior level8+ years exp.
2 months ago
HLK logo

Senior Manager, Research & Insights

HLK

St. Louis, MO (Unknown)

In-houseSenior level8+ years exp.
2 months ago
HLK logo

Senior Manager, Research & Insights

HLK

St. Louis, MO (On-site)

In-houseOtherSenior level8+ years exp.
2 months ago
HLK logo

Media Buyer

HLK

St. Louis, MO (Unknown)

In-houseSenior level6+ years exp.
3 months ago
HLK logo

Media Buyer

HLK

St. Louis, MO (Hybrid)

In-houseOtherMid level6+ years exp.
3 months ago
HLK logo

Data Intelligence Associate

HLK

St. Louis, MO (Hybrid)

In-houseOtherEntry level
3 months ago
HLK logo

Traffic & Ops Strategist

HLK

St. Louis, MO (On-site)

$50K/yr - $65K/yrIn-houseOtherMid level
4 months ago
HLK logo

Associate CX Strategist

HLK

St. Louis, MO (On-site)

In-houseFull-timeEntry level
4 months ago
HLK logo

Director, Strategic Communications

HLK

Chicago, IL (Unknown)

In-houseFull-timeDirector/executive10+ years exp.
4 months ago
HLK logo

Director, Strategic Communications

HLK

St. Louis, MO (On-site)

In-houseFull-timeDirector/executive10+ years exp.
4 months ago
HLK logo

Associate CX Strategist

HLK

St. Louis, MO (On-site)

In-houseOtherIntern/new grad2+ years exp.
4 months ago
HLK logo

Media Supervisor

HLK

St. Louis, MO (Hybrid)

In-houseFull-timeSenior level7+ years exp.
5 months ago
HLK logo

Media Planner

HLK

St. Louis, MO (On-site)

In-houseFull-timeMid level
5 months ago
HLK logo

Media Planner

HLK

St. Louis, MO (On-site)

In-houseOtherMid level2+ years exp.
5 months ago
HLK logo
HLK

Director, CX Strategy

St. Louis, MO (Unknown)

Salary Not AvailableDirector/Executive7+ years exp

Posted 2 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the CX strategy and client activation across paid, earned, and owned channels, leading cross‑functional teams to translate business objectives into CX plans, journey frameworks, and measurable outcomes.

  • Lead development of holistic CX strategies across channels
  • Translate business objectives into CX activation plans and journey frameworks
  • Manage, mentor, and develop CX teams

Job Description

Responsibilities

  • CX Strategy & Functional Leadership
  • Lead the development of holistic CX strategies across paid, owned, and earned channels, aligned to client business objectives.
  • Define CX frameworks, processes, and standards that guide experience design, planning, and execution across the CX function.
  • Establish the strategic role of paid, earned, and owned channels within the customer journey and overall marketing approach.
  • Client Impact & CX Leadership
  • Serve as the primary CX strategic lead and partner for assigned clients.
  • Translate business objectives into CX activation plans (atlas), journey frameworks, and integrated channel strategies.
  • Define campaign success metrics, learning agendas, and measurable goals, ensuring they are trackable and aligned to business outcomes.
  • POE Orchestration & Briefing
  • Own briefing of paid media teams, clearly defining the role of paid media and success metrics for execution.

Requirements

  • Minimum of 7 years of experience in strategic roles in agencies working across media, content, social and digital strategy
  • Experience leading teams and building relationships across an organization to increase opportunities for your team and the agency
  • Management experience including hiring, developing and mentoring talent to reach their potential
  • Strategy development experience across brand, social, digital and campaign ecosystem/tactical strategy
  • Strong understanding of how to pull brand strategy across every touchpoint of the customer journey
  • Experience and ability to amplify and extend creative ideas beyond traditional touchpoints
HLK logo

HLK

2.5 Glassdoor

We build brands that refuse to sit still. Brands rooted in insights and strategy, powered by people, that are constantly in motion. Because it’s people — us, our clients and our customers — who shape a brand’s identity, amplify its triumphs and inspire its next move. So, we obsess over our people who are constantly listening to all the ways brands are being considered, challenged and celebrated.In an ever-changing landscape, we’re dedicated to growth and helping brands evolve – pushing boundaries and challenging conventions – in the midst of change and uncertainty. We’re building brands that move people.

Founded in 1977
St Louis, Missouri, USA
436 employees (101 in marketing)
www.hlkagency.com
26% recommend to a friend
32% CEO approval

Traffic Signals

Monthly Visitors
3.7K
Traffic Source Mix
Search
28.5%
Direct
46.4%
Referral
5.8%
Social
17.7%
Paid
1.5%

Headcount Trend

Current headcount: ~436

Marketing Team

Marketing Team Size
58 (13% of company)
Median Career Experience
9.5 years
Median Tenure
2.9 years
Marketing Roles Posted (Last 30 Days)
3

People

Founders / CEO

Eric Karlovic
Eric Karlovic
Chief Executive Officer
At the company for 24 years 3 months

HR / Recruitment

Sue Antoine
Sue Antoine
Head of HR
At the company for 7 years 3 months

Marketing Leadership

Emily Kircher
Emily Kircher
Partner and Chief Marketing Officer
At the company for 8 years 6 months
Warren Stepler
Warren Stepler
VP, Brand Planning
At the company for 5 years 5 months
Olivia Rindone
Olivia Rindone
Brand Planning Director
At the company for 1 year 3 months
Kelsey Damon
Kelsey Damon
Brand Planning Director
At the company for 1 year 7 months

Recent News

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A Snapshot Into HLK's 175-year History - Patent - United Kingdom
Feb 12, 2025 • Mondaq
Former HLK Agency employee, Danielle Bertothy indicted on arson charges in Puerto Rico
Jan 16, 2025 • Reel 360 News
Danielle Bertothy of HLK Agency detained in connection to Puerto Rico arson fires
Jan 8, 2025 • Reel 360 News
HLK expands with a Chicago West Loop office
Oct 23, 2024 • Reel Chicago