Position Overview

The WooCommerce and GeneratePress Support Specialist supports our nationwide network

of outdoor power equipment dealer websites, handling custom modifications, technical

troubleshooting, and hands on client support. This is a senior level, fast paced role built for

someone who thinks on their feet, stays calm under pressure, and enjoys solving problems

that do not always have a pre built answer.

Department: Technology and Development

Reports To: Department Head, Technology and Development

Employment Type: Full-Time

Location: Remote (Philippines)

Pay Range: $600 to $1,200 / Month, depending on experience and fit

Tools You'll Work With

Training will be provided on our internal systems. Familiarity is a plus.

WooCommerce, WordPress, GeneratePress, cPanel, Cloudflare, ClickUp,

Google Meet / Microsoft Teams, AI Assistive Tools

Core Responsibilities

• Make custom CSS and layout modifications to dealer shop pages and product cards
• Troubleshoot and resolve issues within cPanel hosting environments
• Add and manage DNS records in Cloudflare
• Collaborate with our CRM team to troubleshoot lead generation issues
• Join live client meetings via Google Meet or Microsoft Teams to help diagnose and solve problems on the spot
• Train dealers on how to use existing website features
• Work within WooCommerce and GeneratePress daily, including hooks and element level customization
• Escalate and collaborate on custom programming needs with the development team
• Maintain clear documentation and communication throughout

Who We're Looking For

Our Core Culture Fit

Humble:

Open to feedback, willing

to learn, and doesn't let

ego get in the way of

doing good work.

Hungry:

Self-motivated and self-accountable. You don't

need to be managed to

the finish line.

People Smart:

Communicates well, reads

the room, and works

effectively with a remote

team.

Key Traits

• Attention to Detail: Catches errors before they become problems, notices when something looks off
• Adaptability: Comfortable when data arrives differently each time, adjusts without friction
• Self-Accountability: Owns your queue, tracks your progress, and flags issues early
• Reliability: Consistent quality across task 1 and task 100
• Willingness to Learn: Embraces new tools and processes as the role evolves

A Team That Feels Like Family

High Impact Dealer is a tight-knit, family-oriented company. We take real pride in the work

we do for our clients, and we are looking for someone who shares that same passion to

serve and do right by the dealers we support.

60-Day Success Benchmark

By the end of your first 60 days, you should be:

✓ Literate in your core processes, able to complete standard tasks independently

✓ Producing accurate work with minimal errors and no need for repeated corrections

✓ Operating at a consistent, efficient pace with a quick turn time on assigned tasks

✓ Communicating proactively, flagging issues before they escalate

✓ Demonstrating ownership of your work without being prompted

Remote Work & Schedule

This position is fully remote and open to international candidates. We value outcomes over

optics and trust our team to manage their work independently.

• Reliable internet connection required
• Ability to overlap with core team hours for check-ins and communication
• Independent task management via ClickUp, you own your queue
• Equipment and tool access provided or reimbursed during onboarding

How to Apply

We keep our application process simple. A polished resume matters less than showing us

who you are.

Write a short introduction: who you are and why this role is a fit for you

Share any examples of detail-oriented or data-focused work, informal examples are

Send your application to: Jenna@highimpactdealer.com

Candidates who demonstrate attention to detail and genuine self-motivation in their

application will be prioritized.