WMS Configuration & Support Analyst
Tampa, FL (On-site)
Posted 2 months ago
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Job Description
The WMS Configuration & Support Analyst is responsible for configuring, maintaining, and continuously improving the Warehouse Management System. This role bridges operations and technology — translating business requirements into system setups and providing hands-on support to warehouse teams to ensure optimal system performance.
Responsibilities
System configuration & setup
- Configure and maintain WMS parameters, including zones, locations, wave templates, value-
added manufacturing processes, item master, and carrier integrations.
User support & issue resolution
- Serve as tier-1 and tier-2 support for WMS end users; investigate, troubleshoot, and resolve system incidents in a timely manner.
Testing & change management
- Coordinate and execute UAT for patches, upgrades, and new feature deployments; maintain change logs and communicate impacts to stakeholders.
Reporting & data analysis
- Create and maintain operational reports and dashboards; analyze WMS data to identify performance gaps and optimization opportunities.
Training & documentation
- Develop and deliver end-user training; maintain up-to-date SOPs, configuration guides, and knowledge base articles.
Integration support
- Support core ERP & eCommerce integrations; liaise with core ERP, eCommerce, and IT teams to resolve interface issues and monitor data flows.
Education/Experience:
Education: Bachelor's degree in Supply Chain, IT, Logistics, or related field, or equivalent experience.
Experience: 2+ years of hands-on WMS experience (EasyWMS, Manhattan, SAP EWM, Blue Yonder, Oracle WMS, or similar), hands-on 3PL fulfillment environment.
Technical Understanding: Strong understanding of warehouse operations, replenishment planning, and overall fulfillment processes (receiving, putaway, pick/pack, shipping)
Knowledge/Skills/Abilities/Competencies:
- Highly Organized: Meticulous approach to managing multiple, concurrent workstreams.
- Problem Solver: Solid problem-solving and analytical skills.
- Business Acumen: Ability to translate business needs into technical requirements and communicate effectively with both technical and non-technical stakeholders.
- Data Analysis Skills: Proficiency in data manipulation, statistical analysis, and data visualization techniques.
- Technologies: Understanding of QR code and bar code scanning technologies and best practice uses.
- Project Management Skills: Experience in managing project timelines, priorities, and deliverables.
- Communication Skills: Strong interpersonal skills to manage cross-functional teams and external stakeholders utilizing excellent written and verbal communication skills to effectively present findings.
Proforma
With over 45 years of expertise, Proforma is the largest family-owned and operated leader in print, promotional products, packaging, and eCommerce solutions. Whether it’s designing a logo or launching a world tour—our teams of experts pair strategy with creativity to develop branding solutions that engage audiences, grow networks, and drive results. Founded in 1978, Proforma has grown into a $650+ million technology and business success leader across North America, known for empowering its Network of Distributor Owners, Sales Professionals, and Supplier Partners. A key driver of Proforma’s growth is its commitment to technology. With more than $30 million invested in advancing its tech infrastructure, Proforma has launched industry-leading platforms, including ProVisionTM for business management, ProStoresTM for eCommerce, and ProMatchTM for strategic talent alignment. These innovations help streamline operations, elevate customer experiences, and keep Proforma ahead of market trends. Proforma’s Worldwide Support Center’s mission is to “empower Distributor Owner success.” Every initiative for our Member Network is designed to maximize sales, increase profitability, and help individuals achieve a balanced, fulfilling lifestyle. Proforma’s focus on continuous improvement has delivered measurable results. To date, 146 Distributor Owners have earned spots on the Inc. 5000 list of the fastest-growing private companies, with many accomplishing recurring recognitions. Additionally, more than 300 Distributor Owners have joined the Million and Multi-Million Dollar Club, with annual sales from $1 million to nearly $50 million. Through strong relationships, brand recognition, and forward-thinking strategies, Proforma continues to shape the future of the print and promotional products industry, help members of its Network build the businesses—and lives—they envision, and deliver impactful brand solutions for our customers.
