This is a remote position.

Overview

Dealer Alchemist builds the digital advertising platform that powers automotive dealer websites across the country. Our engineering team of 13 runs two platforms simultaneously: a production WordPress/LAMP stack serving hundreds of live dealer sites today, and a next-generation cloud platform actively replacing it.

We are looking for a Web Platform Support Engineer who will initially focus on owning the operational heartbeat of the production WordPress/LAMP stack, with the eventual goal of helping run the next-generation cloud platform. This is not a ticket-queue role. You will be the person who keeps production running, ships weekly releases, launches new client sites, and works shoulder-to-shoulder with developers, operations, and external vendors to make things happen. Think Level 3 support in the truest sense: broad technical ownership, real accountability, and a front-row seat to a platform migration in progress. This broad ownership is exercised in collaboration with existing engineering leadership, and the role receives technical direction from senior engineers.

What You’ll Own
Legacy Platform — WordPress / LAMP

• Plan, review, test, and deploy daily and weekly releases across the WordPress platform

• Diagnose and resolve PHP, MySQL, and WordPress-layer issues reported by clients and internal teams

• Maintain plugin configurations, custom code patches, and WordPress core updates

• Own the MySQL databases: query optimization, debugging slow queries, and routine health checks

Site Launches — Scripted & Vendor-Coordinated

• Execute weekly client site launches using internal automation scripts

• Coordinate with clients and third-party vendors during go-live windows, serving as the technical point of contact

• Work with operations and sales support to provision, configure, and troubleshoot new dealer site environments

Next-Generation Cloud Platform

• Support cloud-hosted microservices and internal tooling running in a containerized GCP environment

• Monitor container workloads, investigate service-level issues, and coordinate fixes with the dev team

• Assist with front-end application deployments on edge infrastructure as the new platform rolls out to clients

Systems & Infrastructure

• Administer Ubuntu/Debian Linux servers on DigitalOcean: patching, monitoring, nginx configuration, and performance tuning

• Manage DNS records, domain configurations, and SSL certificates across client site environments

• Work with MySQL, PostgreSQL, MongoDB, and Redis at an operational level (queries, backups, connectivity debugging)

• Contribute to and execute Ansible playbooks for configuration management and routine automation

Developer Collaboration

• Serve as the operational bridge between the dev team and production — translating issues into actionable context and vice versa

• Support developers actively writing PHP for the legacy platform with environment, deployment, and debugging assistance

• Participate in incident response: documentation, root cause analysis, and lessons learned

Requirements
Requirements

• 3–6 years of experience in a technical operations, platform support, or systems administration role

• Deep, hands-on knowledge of WordPress: themes, plugins, configuration, and PHP-level debugging

• Solid PHP fundamentals — you can read and fix code, not just restart services or use plugins

• Strong command of HTML, JavaScript, and how they behave in a WordPress context

• Comfortable on the Linux command line (Ubuntu/Debian preferred): file system, process management, log analysis

• Experience managing nginx: server blocks, proxy configs, rewrites, and SSL

• Working knowledge of MySQL: writing queries, reading EXPLAIN output, debugging schema issues

• Familiarity with DNS management: A/CNAME records, TTLs, domain propagation, common gotchas

• Ability to read and navigate a scripted deployment workflow and contribute improvements

• Strong communication skills — you will be talking to clients, vendors, and developers in the same day

• Experience with JIRA for issue tracking, sprint management, and cross-team collaboration

Nice to Have

• Experience with Google Cloud Platform (GCP) or DigitalOcean

• Familiarity with container orchestration at an operational level (log inspection, service health, resource debugging)

• Exposure to modern TypeScript-based backend or frontend frameworks

• Experience with edge deployment platforms for front-end applications

• Comfort with Ansible or similar configuration management tools

• Familiarity with PostgreSQL, MongoDB, or Redis beyond MySQL

• CI/CD pipeline experience (GitHub Actions, Team City)

• Prompt engineering proficiency — ability to craft effective prompts for LLMs to support development, debugging, and documentation tasks

• Agentic AI development experience — familiarity with building or working alongside AI agents and automated workflows

• General AI tool proficiency — comfortable integrating AI-assisted tools into day-to-day engineering and support workflows

Benefits
Compensation & Benefits

• Salary: $80,000 – $120,000 commensurate with experience

• Remote work — work from anywhere in the U.S.

• Unlimited PTO — performance-based flexibility

• 401(k) with employer matching

• Comprehensive healthcare — medical, dental, and vision

• Paid professional development

About Dealer Alchemist

Dealer Alchemist is a digital advertising agency specializing in the automotive industry. We build and operate the platforms that power dealer websites and advertising campaigns at scale, combining deep domain expertise with modern engineering practices.