Responsibilities

• Coordinate social media campaigns and manage posting schedules across all platforms.
• Develop unique, creative content that identifies and leverages emerging trends to attract, engage, and grow target audiences.
• Write scripts and appear in video content, including instructional how-to videos and product features.
• Maintain social media project timelines and content calendars using Asana.
• Collaborate closely with photo and video production teams to ensure cohesive brand messaging.
• Engage with vendors and affiliates to maximize reach, engagement, and cross-promotional opportunities.
• Build and maintain relationships with influencers, coordinating contests, giveaways, and other promotional initiatives.
• Respond to customer inquiries across social channels in alignment with company policies, procedures, core values, and brand voice.
• Promptly notify supervisors of any website or service issues requiring immediate attention.
• Demonstrate strong customer service skills in all digital interactions.

Requirements

• Demonstrated ability to write clear, concise, and engaging content tailored to different audiences and platforms.
• Strong grammar, proofreading, and editing skills with a keen eye for detail and consistency in tone and style.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.

Preferred

• Hockey knowledge is also a plus.
• Strong communication, organizational, on-camera skills and a passion for skating.

Benefits

• Health & Wellness
• Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*
• Time Off
• Paid vacation*
• Paid sick time
• 401(k) retirement plan
• Profit-sharing program
• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations