Water/Wastewater Client Services Manager

Wilmington, MA (Unknown)

$100K/yr – $120K/yrSenior Level5+ years expFull time

Posted 11 months ago

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Job Summary

Own the delivery and quality governance of client projects, aligning scope, schedule, and contracts with business goals while expanding opportunities with target accounts and existing clients.

  • Project Delivery & Client Satisfaction: Lead the support team, ensure on-time, within-budget project completion, and maintain long-term client relationships.
  • Account & Opportunity Governance: Research targets, expand contracts, and identify new project opportunities through performance insights.

Job Description

Responsibilities

  • Direct and administer the activities of the support team, provide technical resources necessary for client satisfaction and successful project completion.
  • Responsible for quality, timely completion, and budget control of all assigned projects.
  • Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and specific contract language for all assigned projects.
  • Research and prioritize strategic target accounts and market existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities.
  • Visit internal and external client sites overseeing work progress and ensuring client satisfaction ensuring long lasting relationships.
  • Delegate necessary responsibility, authority, and accountability to complete projects successfully.
  • Prepare and review reports as needed.

Requirements

  • Bachelor’s degree in management, construction, or a related field is required.
  • 5-8+ years of progressive experience in Water/Wastewater operations and maintenance management.
  • Substantial industry knowledge with active engagements in professional organizations such as WEF, AWWA, etc.
  • Demonstrated ability to connect with municipal and industrial professionals through coordinated events, town hall meetings, professional seminars, and presentations.
  • A valid driver’s license with the ability to travel as needed is required.
  • Strong computer skills to include a working knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and other database software.
  • Ability to generate new business opportunities and qualify leads.

Benefits

  • flexible work environment
  • competitive compensation, industry-leading benefits
  • 100% employee-owned company
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Weston & Sampson

Your world is always changing, and so are we. Since 1899, Weston & Sampson has strived to make the world a better place by offering interdisciplinary design, engineering, and environmental services. Innovative and reliable for more than a century, we seek to implement a workplace culture in which all employees are empowered to do their best work while sharing the advantages of their own voice and experience. Join us as we grow. Weston & Sampson is an employee-owned company servicing public and private clients throughout the eastern United States. With a staff of more than 1,000 professionals in offices along the East Coast, we strive to achieve an exceptional workforce to support the diverse communities we serve and value differences as assets to the organization. TRANSFORM MORE THAN YOUR WORK ENVIRONMENT Weston & Sampson is dedicated to improving the quality of life of both our clients and our employees. We are committed to treating our staff with the highest degree of professional respect, valuing differences, learning from each other, and encouraging team members to grow and achieve. We provide a comfortable, safe work environment with the state-of-the-art tools and equipment. We offer competitive salaries, a generous benefits packaged, and a welcoming culture where people are recognized for their contributions. OUR LEARNING CULTURE Learn and contribute with collaborative teams in a friendly, professional, constantly improving environment. EXCEPTIONAL BENEFITS Competitive compensation, excellent benefits, and career growth, in an equitable, family-friendly work environment. TALENTED TEAM MEMBERS Weston & Sampson is an equal opportunity employer, seeking talented, diverse technical and professional staff members. We encourage people of all backgrounds to apply. PROJECTS AND PEOPLE Work on meaningful projects that transform the environment, with a team who values your ideas and shares your vision. https://www.westonandsampson.com/join-our-team/

Reading, Massachusetts, USA
932 employees (66 in marketing)

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