Responsibilities

• Owns and runs the Client Services function and Kane’s internal marketing efforts.
• Holds final decision authority related to client service delivery, resourcing, execution, and Kane marketing priorities.
• Is ultimately accountable for results across all Kane client accounts and Kane’s marketing performance.
• Sets expectations for how Kane delivers client service and presents its brand in the marketplace.
• Ensures a consistently high-quality, strategic, and responsive client experience across all accounts.
• Serves as senior escalation point for key client relationships and high-risk situations.
• Directly leads select client accounts as needed, particularly complex or high-profile engagements.
• Establishes and monitors client satisfaction metrics and implements corrective action when needed.
• Drives organic growth across existing client relationships through renewals, expanded scopes, and additional services.
• Ensures growth recommendations are grounded in client value, credibility, and long-term trust.