VP, Client Services & Operations

New York, USA (Hybrid)

Salary Not AvailableSenior Level8+ years expFull time

Posted 4 months ago

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Job Summary

Drive high-impact client leadership and integrated media strategy for luxury/real estate accounts, with a hands-on team leadership scope.

  • Own day-to-day client leadership across paid search, social, display, and programmatic campaigns.
  • Must-have: 8+ years in digital strategy and client leadership.
  • Standout: hands-on leadership with luxury/real estate or high-profile brands.

Job Description

Responsibilities

  • Serve as the primary day-to-day lead across key client accounts
  • Lead all client communications, including monthly calls, performance reviews, and strategic presentations
  • Present and interpret digital performance metrics, providing clear insights and recommendations
  • Build strong, trusted relationships with existing clients and brand partners
  • Oversee and manage a small, high-performing team (Senior Director, Digital Strategists, Media Assistant)
  • Ensure efficient workflow, prioritization, and execution across all campaigns
  • Provide mentorship, direction, and performance oversight to team members
  • Own internal processes and improve operational efficiency
  • Lead development of integrated media strategies across digital and traditional channels
  • Oversee campaign setup, optimization, and performance across platforms including paid search, paid social, display, and programmatic (across all relevant paid channels).

Requirements

  • 8+ years of experience in digital strategy/planning and execution
  • Strong background in Google Ads/SEM, paid social, programmatic, and performance marketing
  • Proven experience managing client relationships and leading client presentations
  • Experience managing and mentoring teams
  • Highly organized, detail-oriented, and able to manage multiple priorities
  • Strong analytical skills with the ability to translate data into actionable insights
  • Experience working with luxury brands or real estate clients is a strong plus
  • In-platform experience with Looker Studio, CM360, Meta, and GA4
  • Must be available to attend client meetings in NYC.
  • Hybrid work arrangement: 1-2 days in-office and 3-4 days remote

Preferred

  • A hands-on leader who is comfortable both managing and executing
  • Someone who thrives in a fast-paced, entrepreneurial environment
  • A strategic thinker who can also dive into the details
  • A strong communicator who can confidently represent the agency with high-level clients