Responsibilities

• Deliver Superior Customer Service and Customer Experience
• Demonstrate excellent customer service skills with both external and internal clients
• Promptly accept calls and video sessions and create a welcoming, engaging, professional environment for each customer encounter
• Respond to routine customer inquiries and requests received via email, secure messages and chat. Transition service opportunities into referral or sales interactions
• Be able to effectively communicate and be understood by customers and partner departments
• Work jointly with other departments to provide an enhanced customer experience
• Will train and mentor new representatives
• Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions
• Minimize risk related to negotiable instruments, documents of identification, transaction authority, and funds availability
• Evaluate documents presented by the customer for authenticity

Requirements

• High School Diploma or equivalent
• Minimum of and 1+ years’ Customer Service experience
• Excellent interpersonal, verbal, and written communication skills
• Must be comfortable with video communication
• Ability to analyze, investigate and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions

Preferred

• Bilingual a plus
• 1+ years’ banking experience
• 2+ years’ Customer Service experience

Benefits

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits