We are currently hiring a Video Implementation Manager to join our expanding Video Monitoring team. This role is critical to the successful onboarding, configuration, and long-term success of our monitored video solutions.

As a Video Implementation Manager, you will serve as a technical subject matter expert throughout the customer lifecycle—partnering with Sales, Onboarding, Support, and Video Technology leadership to ensure video solutions are implemented correctly, efficiently, and consistently. You will help define and refine processes as our Video Monitoring business continues to grow.

We are looking for a hands-on, technically capable individual who communicates effectively with partners, enjoys solving problems, and thrives in a fast-evolving environment.

Responsibilities

• Serve as the primary technical resource for video solution implementation and onboarding.
• Act as subject matter expert for escalated operational video support and technical inquiries, ensuring efficient issue resolution and service continuity.
• Lead and assist with onboarding efforts, including consulting on system configuration, equipment setup, and account creation within Monitoring and Video Management platforms.
• Partner closely with the Onboarding team to ensure long-term knowledge transfer, documentation, and support readiness.
• Act as a Subject Matter Expert on sales calls when needed to support solution design and technical validation.
• Define, document, and continuously refine end-to-end Video Monitoring processes across the customer lifecycle. Identify process improvements using technology to streamline and improve the overall customer onboarding experience.
• Collaborate with Video Technology leadership to review performance, identify gaps, and address issues or opportunities.
• Monitor industry trends and competitive video solutions to identify potential enhancements or process improvements.
• Participate in business planning, quarterly reviews, and cross-functional initiatives as required.
• Perform additional projects, duties, or strategic initiatives as needed to support business goals.

Requirements

Video Implementation Manager Qualifications:

• 3+ years of experience in an IT, technical support, or helpdesk environment
• Familiarity with IP CCTV / Video systems (installation, configuration, or support experience strongly preferred)
• Working knowledge of WANs, LANs, and Internet Protocols
• Experience using a service ticketing or case management system
• Demonstrated ability to work cross-functionally with Sales, Operations, and Technical teams
• Strong initiative and ability to work independently with minimal supervision
• Process-oriented mindset with the ability to document workflows and procedures
• Comfortable interacting with partners during onboarding, implementation, and ongoing support phases

About Affiliated Monitoring

Located on a beautiful park-like campus in Union, New Jersey, the team at Affiliated protects millions of people by monitoring their life safety systems. At Affiliated, you’ll have the opportunity to join a warm, collaborative group of people working together to make a real difference.

We offer a competitive salary and benefits package, including paid vacation, paid holidays, health/dental/vision insurance, a generous 401(k) plan with company match, and a fully paid training program.

Affiliated Monitoring is committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and is also the smart thing for our business. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.