VP, Client Experience

About yo

u
A Hungry, Strategic, Creative, Collaborative Account Leader Who Wants To Make a Difference On The Accounts You Work On And The Agency You Join. You Have An Outlook That

• Is
  Team oriented “we” over
• “I”Positive and inspiratio
• nalEnergized and charisma
• ticHumble and inquisit
• iveAgile and adapta

ble
Abou

t Us
A fast-growing, small agency with big reach. We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. We are made u

• p of:
  Conversation-st
• artersStoryt
• ellersStrat
• egistsDigital n
• ativesPhD-level scie
• ntistsW
• ritersDes
• ignersBu

ilders
About T

he Role
We are seeking a vice president, client experience to join one of our fastest growing accounts at an exciting moment in time. The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The ideal candidate is proactive, strategic, resourceful, and accountable with an entrepreneurial spirit, curiosity and a desire to explore and test ne

w ideas.
The Individual In This

• Role Will
  Serve as a day-to-day account lead, partnering with clients, interagency partners, dna leaders and team members, establishing integrated plans and ensuring their successful imple
• mentation.Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy,
• Digital).Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at
• all times.Serve as the driving force behind all program elements, providing clear direction to the internal team (across CX and specialist partners), foreseeing potential roadblocks and proactively recommending/implementing
• solutions.Oversee high-profile celebrity partnerships, liaising with the talent agency and our world-class specialist teams to execute
• campaigns.Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client’
• s request.Build strong client relationships, demonstrate expertise on the client’s business, competitive landscape and audience, and procure brand and enterprise intelligence to inform the te
• am’s work.Lead the team in demonstrating executional excellence, ensuring all deliverables are polished, error-free, strategically sound and on-ti
• me/budget.Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full
• potential.Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and

invoicing.
The R

• equirements
  Bachelor’s Degr
• ee or higher9-12 years of agenc
• y experienceUnderstanding of integrated agency teams (Earned Media, Digital, Strateg
• y, Creative)Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance co
• nsiderationsCan promote a culture of collaboration and teamwork across organization
• al functionsCan handle multiple delivera
• bles at onceAbility to stay calm under pressure and always focus on pro
• blem solvingOutstanding communications skills (verbal, written, and p
• resentation)Excellent organizational skills and attenti
• on to detailProficiency in sculpting and telling a co
• hesive storyDeep knowledge of the pharma regulato

ry landscape
dna – the details (this is the section where we

humble brag)
dna was recently the winner of MM+M small healthcare agenc

y of the year.
dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an

ideal employer.
We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global IPG network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you’ll have access to world class resources and endless exposure to the most cutting-edge marketing approaches. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you’ll join us. We’re an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna – Health M

eans Everything.
Salary range: $145,000 U

SD - $180,000 USD
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, a

nd qualifications.
The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or

citizenship status.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation

cannot be answered.