Veteran Services Program Liaison
Kalamazoo, MI
Posted 5 weeks ago
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Job Description
Req # 6239
Job Summary: The Veteran Services Program Liaison provides strategic leadership for the design, implementation, growth, and long-term sustainability of NorthStar Care Community's veteran-focused initiatives across Michigan. This role serves as the organization's primary expert and ambassador for veteran-centered hospice care, leading statewide education, cultivating strategic partnerships, advancing community engagement, and ensuring exceptional experiences for veterans and their families. Through collaboration with operational leaders, community organizations, and veteran advocates, this position drives innovation, expands outreach, and strengthens NorthStar's reputation as a leader in veteran end-of-life care.
Essential Functions:
1. Develops and executes the organization's long-term strategic vision for veteran services, ensuring alignment with organizational priorities and national best practices.
2. Leads the implementation and integration of the veteran training program across interdisciplinary teams throughout the state.
3. Creates and maintains educational materials, learning resources, and program tools that support effective training delivery and ongoing program success.
4. Identifies opportunities to expand veteran programming, pursue recognition opportunities, grant funding, and collaborative partnerships that strengthen organizational impact.
5. Partners with leadership to establish annual goals, key performance indicators, and strategic initiatives related to veteran engagement and recognition.
6. Plans, coordinates, and facilitates engaging workshops, webinars, in-services, and in-person educational sessions for hospice and palliative care teams.
7. Develops dashboards and regularly reports program outcomes, education participation, community engagement, and organizational impact to senior leadership.
8. Builds and supports an internal network of staff champions to promote veteran-centered care initiatives and sustain program engagement.
9. Leads multidisciplinary workgroups and influences organizational initiatives without direct supervisory responsibility.
10. Serves as the organization’s subject matter expert on veteran care, military culture, and cultural competency related to veterans and their families.
11. Travels throughout Michigan to support regional teams, cultivate community partnerships, represent NorthStar Care Community at veteran events, and ensure consistent implementation of veteran-centered initiatives.
12. Actively participates in interdisciplinary team meetings, organizational initiatives, community events, educational opportunities, and professional development activities to support collaboration and continuous growth.
13. Represents and promotes NorthStar Care Community’s mission, values, and veteran-focused initiatives through local, regional, and statewide veteran organizations, conferences, advisory councils, and community events.
14. Ensures compliance with all organizational policies, procedures, protocols, regulatory standards, legal requirements, and the organizational Code of Conduct.
15. Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements.
16. Adheres to the NorthStar standards to care for every person, every time, 100% of the time.
Arbor Hospice
When you are seriously ill, it's important to be in a place where you feel secure, comforted and cared for-relieved of pain and distress. You want to be surrounded by dedicated, capable, compassionate professionals.When being at home is not the best option, it's good to be where it's pleasant and home-like, in a community that offers space for quiet reflection, and welcomes your family and friends.Arbor Hospice has been providing quality service and compassionate care to the terminally ill and their families throughout the region since 1984. We are committed to providing help to families and enabling individuals to complete their lives with dignity, in comfort and at peace. At home or in The Residence of Arbor Hospice, patients and their families are educated, prepared and supported every step of the way. Through our adult and children's bereavement programs, Arbor Hospice offers a comprehensive range of counseling and support services to anyone who has suffered a loss.At Arbor Hospice, we believe no person should face the end of life alone. Everyone has the right to spend his or her final months free of physical, emotional and spiritual pain. By providing exceptional medical care with compassion, and caregiver support we help families get back to what is important.
