Vehicle Return Clerk (Remote - Michigan) at Morley | Nevada, TX

Morley

Vehicle Return Clerk (Remote - Michigan)

Nevada, TX (Remote)

Salary Not AvailableEntry Level3+ years expFull time

Posted 4 months ago

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Job Summary

Drive customer case coordination for auto buybacks, balancing owner, dealer, and lender interactions.

Must-have: Strong customer service and scheduling reliability.
Standout: Cross-functional coordination across multiple stakeholders.

Job Description

Responsibilities

Ensure case accuracy
Assemble case documentation
Manage communications between the car owner, auto dealer and lending institution
Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Requirements

Computer navigation, typing and Microsoft Office skills
Strong attention to detail
High school diploma or equivalent
Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
Able to work shifts within the center's hours of operation:
Monday to Friday (no weekends!)
Primary shift: 8 a.m. - 5 p.m. Eastern time
Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
Must be able to stick to the schedule reliably
Michigan resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Preferred

Prior experience working in banking, mortgages, accounting or an automotive dealership
College degree

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc

Morley

Our clientsWe serve four demanding markets:- Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers- Global / Fortune 500 companies seeking meeting, incentive and special events management- Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage)- Museums, schools, libraries and other institutions seeking custom built exhibit installations.Three companies, countless solutionsWe serve these markets through three distinct entities that work independently or in close coordination with one another to deliver highly integrated and complex solutions: Business Process Outsourcing where we manage contact centers and processing centers in North America and near-shore locationsWebsite: www.morleybpo.comMeetings & Incentives where we manage meetings, conferences and incentives for groups ranging in size from tens to thousandsWebsite: www.morleymeetings.comExhibits & Displays where we build and install museum exhibits and trade show propertiesWebsite: www.morleyexhibits.comSince 1863, we’ve cultivated a culture of delivering extraordinary experiences. It’s woven into our DNA, propelling us to achieve exceptional, award-winning outcomes. This ethos empowers our dedicated associates to unleash their full potential, and help our clients achieve great results. At Morley, we call it Moving People to Move Mountains. Service is the heart of our business, and people are its soulHappy associates make happy customers. Empowered with the tools and authority to make their solutions and service something to smile about, our associates delight in ensuring every experience for our clients and each other is extraordinary.

Saginaw, Michigan, USA

1.5K employees (54 in marketing)

www.morleycompanies.com