Unified Communications (UC) Engineer
Baltimore, MD (On-site)
Posted 4 months ago
Job Description
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $160,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Responsibilities
Tyto Athene is looking for a Unified Communications (UC) Engineer to support a critical initiative to support our Federal customer's migration from a legacy telephony systems to Microsoft Teams. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Responsibilities:
- Planning and supporting deployment of Microsoft Teams-based UC solutions.
- Setting up and managing call queues, auto attendants, and other telephony features
- Configuring and supporting MS Teams for different devices, including desktop phones, especially Poly CCX models. This includes setting up phone Configuration Profiles, Common Area Phones, Zero touch login.
- Diagnosing and resolving issues related to MS Teams including call quality problems, call routing issues, and device connectivity problems.
- Providing technical support to end-users and IT staff on MS Teams usage and troubleshooting.
- Engineering support during deployment.
- Troubleshooting issues, including diagnosing SIP reaces and call ladders.
- Other Duties as Assigned
Qualifications
Required:
- Strong understanding of VoIP telecommunications environments
- Strong understanding of Microsoft Teams-based solutions, including Direct Routing, PSTN connectivity, and call queues.
- Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
- Experience troubleshooting Teams and telecommunications solutions.
- Architecture and technical support documentation skills
- Good communication skills
- BS or equivalent experience with telecommunications services.
- At least (3) years of experience administering Microsoft Teams.
Primary Product Knowledge:
- Microsoft Admin Center, Entra, Intune, Teams Admin Center, PowerShell.
Clearance:
- Public Trust (Suitability)
Location:
- Must be willing to work at customer site in Baltimore, MD
Pay Range
Up to USD $160,000.00/Yr.
Ashton Woods
Ashton Woods is a construction company based out of 3900 Hahns Ln, Greensboro, North Carolina, United States.
Links
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