Unified Communications AV Specialist

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Promote from within culture
  

Why join this team?

• This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business
• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun
  

Position Overview
The Unified Communications (UC) Audio Video (AV) Engineer is responsible for maintaining technology used in shared spaces, conference rooms, and offices. Primary responsibilities include white glove meeting services in Wintrust conference and training rooms.
What You’ll Do

• Perform regularly scheduled room checks to ensure room operability
• Troubleshoot Audio and Videoconferencing systems inclusive of but not limited to: Cisco, Cisco Navigator, Logitech, Crestron, Polycom, Mersive Solstice, Projectors, screens, Crestron touch panels, cables
• Provide excellent customer service
• Provide and/or create end-user documentation for how to use the equipment within the shared spaces
• Create and maintain in room ‘how to’ instructions, end-user documentation, Service Desk documentation
• Responsible for identifying defective or failed equipment and escalating incidents to advanced AV engineer(s)
• Build strong working relationships with key business stakeholders
• Adhere to standards, policy and procedures as implemented
  

Qualifications

• Excellent white glove and customer service skills
• Basic understanding of A/V systems integration with network components (wired and wireless) and collaboration systems (Microsoft Teams, Zoom, etc.)
• Advanced knowledge of Microsoft Teams Meeting platform, Town Halls, Meeting settings and Meeting scheduling.
• Strong presentation skills and customer service skills; ability to remain calm and helpful in stressful situations.
• Experience with Microsoft Teams Administration and Cisco Webex Control Hub is a plus.
• Microsoft Office Suite (i.e. Word, PowerPoint, Excel, Exchange)
• Experience providing support and documentation for third party conferencing solutions such as Microsoft Teams, Zoom, and Cisco Webex
• Strong desire to learn new skills and/or technology
  

Benefits
Medical Insurance

• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance
  

Compensation
The estimated salary range for this role is $59,000.00 - $77,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.