Unified Communications Analyst II
Buffalo, NY (On-site)
Posted 4 days ago
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Job Description
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: Yes
Work Schedule: Days
Hours:
Monday Through Friday 8:00AM - 4:30PM
Summary:
The Unified Communications Analyst II provides service oriented technical support to the Catholic Health (CH) client community in specific matters relating to Voice and Video Calling and Carrier technologies. They provide customer service and technical expertise through the administration, escalation and/or resolution of any technical problems, service requests, or project work. Success in this position requires interaction with many disciplines and diverse groups of people with varying skill levels. They provide leadership by example and a willingness to share knowledge and assist Network Analyst associates.
Responsibilities:
EDUCATION
- Associates degree required, Bachelors preferred
- Relevant technical certifications will also be considered and is preferred
- Requires at least three (3) years of related experience in Voice over IP (VoIP) and Carrier Calling environments or equivalent industry experience
- Relevant technical certification will also be considered and is preferred
- Superior written and verbal communication skills
- A strong technical aptitude and excellent analytical and organizational skills
- The ability to act as a customer service advocate as it relates to Voice and collaboration platforms
- The ability to lead by example and willingness to share knowledge with other Network Analysts
- The ability to repair and perform preventative maintenance on personal computers, laptops, wireless devices, software and other related peripheral devices as it relates to voice technologies
- Microsoft Active Directory Network and Cisco telephone systems
- Experience with Server operating systems (AIX, Sun Solaris, Linux, Windows Server, SQL Server) as relates to support collaboration and voice calling environments
- VoIP technology, faxing and telecommunications carrier support
- Video conferencing, collaboration tools, collaboration room provisioning and support
- A professional presentation and the ability to interact with customers in a courteous manner
- Relevant technical certifications will also be considered
- Have a valid driver's license, transportation, and be willing to travel between CH sites as needed
- While normally assigned to a single site, the incumbent must be willing and able to travel to any CH site to provide technical support services to the CH client community
- The normal work week encompasses 37.5 hours to be achieved, however, the incumbent will be required to wear a pager as he/she will be part of a regular rotating on-call list to provide technical support services to the CH client community during the off-hours Monday through Friday and on weekends
- Normal heat, light space, and safe working environment; typical of most office jobs
Catholic Health
When it comes to health care, Long Islanders have a choice. And a great many choose Catholic Health, an integrated health care system with deep roots in Long Island. We’re known for our rich heritage, founded in faith, serving the health care needs of our community for more than one hundred years. We’re known for delivering a quality patient experience that stands apart from other health care systems. We see patients and their families as human beings, with needs that go beyond the prescriptions and procedures. We listen and partner. At Catholic Health, we’re committed to creating an exceptional experience of comprehensive care by pairing our phenomenal clinical abilities with the emotional support of the home. It’s through this blend of comfort and confidence that we have an innate understanding of our community and deliver peace of mind to those we serve.This philosophy is backed by doctors, nurses, and medical professionals who are among the best in the country, for cardiology, oncology, orthopedic surgery, neuroscience, women’s health, pediatrics, and senior care.Catholic Health is a leader in complex care, from minimally invasive solutions to robotic surgery and the pinpoint accuracy of non-invasive stereotactic radiation therapy as well as ambulatory procedures that pre-empt the need for hospitalization.Beyond our hospitals, nursing homes, and rehabilitation centers, Catholic Health members many hundreds of physician practices across Long Island and regional nursing service, helping you to stay on your personal path to optimal wellness.It’s easy to see why Catholic Health is the go-to health care system for so many Long Islanders. We’re here for you, body and soul.Our commitment is well-established, so we decided to shorten our name. Catholic Health Services of Long Island is now Catholic Health.
