TRAILER SHOP MANAGER
Rockford, IL (Unknown)
Posted 2 weeks ago
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Job Summary
Own the trailer shop’s estimating and service growth by coordinating with Service, Parts, and Sales to drive repairs, parts sales, and customer satisfaction.
- Build lasting customer relationships and expand service offerings
- Lead cross-department collaboration to improve estimates and shop performance
Job Description
Responsibilities
- Estimate trailer repairs for customers ranging from minor repairs to major jobs
- Sell trailer parts and grow outside parts sales
- Build and maintain strong customer relationships
- Market services to both new and existing customers
- Work closely with Service, Parts, and Sales departments to coordinate repairs and projects
- Monitor estimate accuracy and shop performance
- Visit customers and sell trailer shop services
- Support shop growth and overall customer satisfaction
- Maintain a professional appearance and positive attitude
Requirements
- Previous experience estimating wreck repairs for reefer and dry trailer required
- Strong customer service and communication skills
- Ability to work independently and as part of a team
- Sense of urgency and strong work ethic
- Comfortable using Microsoft Word, Excel, and Outlook
- Valid driver’s license required
- Physical Requirements: Ability to lift up to 75 lbs occasionally
- Physical Requirements: Ability to sit, stand, bend, squat, walk, and climb in and around trailers
- Physical Requirements: Comfortable working in both office and shop environments
Preferred
- Background in Service Management, Operations Management, General Management, or related field preferred
Benefits
- Stable, growing company
- Team-oriented environment
- Opportunity to build customer relationships and grow business
- Variety in day-to-day responsibilities
- Hands-on industry with growth potential
Transport Refrigeration Inc
We provide high-quality sales and service of transport temperature control equipment, and are one of the largest suppliers in our industry. Established in 1964, we’ve grown to six facilities across Wisconsin and Arkansas, which house sales, service, and parts departments. In addition, we operate four independent mobile uptime service trucks, available for road service repairs. We’re an award-winning, factory-authorized dealer for Thermo King Corporation: the world leader in transport temperature control systems for trucks, trailers, buses, and rail cars. As part of the Thermo King network, we provide expert factory-trained service where and when our customers need it. They trust us to get them back on the road quickly and keep them up and running. At Transport Refrigeration, we take great pride in the highly qualified talent at all levels of our organization, as well as our innovative approach to meeting our customers’ needs. We work with integrity and enthusiasm and will stop at nothing to provide outstanding customer support. If you’re near one of our facilities, stop in and see what we can do for you!
