Account Director (TikTok Shop)

We're building the best creator marketing and TikTok Shop agency in the US.

We work with top brands doing $50M+ a year looking to drive profit with creator marketing and social commerce.

Join a proven, fast-growing team:

• Growing 50% year-over-year for 5 straight years
• Founded by the team that scaled Shipt from zero to $550M exit using creator marketing
• They know what works because they've done it at massive scale

This role is for serious marketers who want to learn the skills to become a future CMO or entrepreneur. You'll own big accounts, lead teams, and drive real revenue growth.

What You Must Deliver

Revenue: Manage a maximum of 6 top DTC TikTok Shop accounts while scaling them to $1M+ each in their first year and $3M-$5M+ by year 2.

Client Retention: Keep 95%+ of clients happy and renewing.

Team Management: Manage 5-8 people to hit every deadline and target

Growth: Turn TikTok Shop into a top 3 channel driving profit, content at scale, and a halo effect on Shopify and Amazon.

What You'll Do

Own Big Accounts

• Launch and manage up to 6 category leading brands as their main point of contact (no startups, only top brands)
• Turn their goals into clear plans with deadlines and owners
• Run weekly strategy calls and monthly business reviews
• Build and document new strategies that drive growth

Lead Teams

• Manage influencer recruiters, media buyers, creative strategists, and marketing operation specialists
• Set clear standards for all work
• Give fast feedback and coaching
• Build processes anyone can follow

Grow TikTok Shops

• Managing merchandising strategy, campaigns, and promotions
• Recruit 1000’s of affiliates per month
• Optimize everything: product pages, reviews, videos, live streams
• Leverage trends, test new ad formats, and find what drives the most sales

What You Need:

Must Have Experience:

• 5+ years growing eCommerce for big brands through digital marketing
• Agency experience as a director of account or SR. account manager managing 6+ accounts with best in class retention, task completion rate, and case study results
• Led teams of 8+ people who consistently hit targets

Nice to Have Experience:

• Built Shopify, Amazon, or TikTok shops for brands doing $10M+ per year
• Managed $25M+ in annual online sales or managed $25M+ in total Meta ad spend with documented KPIs (ROAS, CAC, MER)
• Know how TikTok Shop works: policies, shipping, promotions, live selling
• Run creator and affiliate programs that drive real results
• Understand what content goes viral and drives sales
• Know how to use TikTok ads and creator partnerships

Must Be Committed to:

• Turn data into winning strategies
• Learning and constant improvement
• Timely and proactive communication
• Break big goals into clear, actionable steps
• Share agendas with clients 24 hours in advance
• Coach people to get better results

Your First 90 Days

Month 1: Learn the fundamentals of our TikTok Shop playbook (The Zeroto1 way)

• Every process has clear checklists and success metrics
• Audit all accounts and find growth opportunities
• Shadow top Account Manager

Month 2: Build the foundation

• Learn active management by doing! Start executing tasks across influencer recruitment, brief building, and agenda creation
• Hit 95%+ of deadlines included in your onboarding checklist
• Learn Clickup project management process

Month 3: Start Managing your first client

• Deliver first client win
• Run internal and external meetings
• Start managing your pod of specialists

Why This Matters

You're not just managing accounts. You're executing the playbook for the future of online shopping.

You'll Learn:

• How to manage million-dollar client relationships
• How to lead teams and hit aggressive targets
• Become advanced in TikTok Shop and creator marketing
• How to optimize revenue and margins
• Strategic thinking and competitive analysis
• Team management and leadership skills

Your Career: This role builds future CMOs and entrepreneurs. You'll get the strategic thinking, team leadership, and revenue responsibility that creates executives. We’ve had 4 Senior Account Managers leave to start their own successful consumer business and even more that are leading growth at top DTC brands.

How We Work

Weekly

• Strategy calls with clients (agenda sent 24 hours early)
• Review revenue, margins, and account health
• Team check-ins and coaching

Daily (when needed)

• Manage your team against daily checklists that drive growth
• Quick 15-minute standups if accounts are at risk
• Same-day escalation of any blockers
• Proactive client updates on any changes

Monthly

• Full account reviews with growth plans
• Promotional calendar planning
• Market research and competitive analysis