Responsibilities

• Ensuring that all communication content is consistent with the mission and strategic goals of Claremont Graduate University, design and implement a communications strategy and plan for the School of Arts and Humanities and each of its departments.
• Under the direction of the SAH Assistant Director and in cooperation with CGU Marketing and Communications on design and with faculty on content responsible for maintaining and updating all school/department webpages. Implement a content editorial calendar to manage content to coincide with annual academic cycle.
• Utilizing a variety of social media platforms, assist in building and maintaining an active community by producing written and graphic/visual content to help promote and share the school’s activities through interaction with students, faculty, staff, and alumni.
• Develop and implement digital marketing campaign for the School of Arts & Humanities and each of its departments.
• Analyze key metrics to determine success of all communications activity and compile reports to demonstrate results.
• Monitor trends in social media tools, applications, channels, design and strategy.
• Gather information from staff, students and faculty to create announcements for events. Post announcements in appropriate locations (bulletin boards, electronic boards, website, calendars, etc.).
• Post event information on CGU Master Calendar and all other relevant calendars.
• Create and distribute regular electronic newsletters to current students, alumni, boards/councils and other interested parties.
• Attend as many SAH events as possible, becoming familiar with students, staff and faculty and their ‘stories’, take photos and/or video for sharing on social media or including in the newsletter.

Requirements

• This position requires excellent interpersonal, organizational, verbal and written communication skills. Ability to communicate with courtesy and diplomacy, efficiently follow written and oral instructions, and maintain relationships with a diverse group of individuals, including students, faculty, staff, alumni, prospective students, and donors.
• Strong self-accountability and work standards; sets high standards of performance for self and assumes responsibility and accountability for successfully completing assignments or tasks.
• Experience working with Microsoft Office Suite and ability to learn additional programs, including PeopleSoft student database.
• Some graphic design experience helpful, including experience with Adobe Suite of products.
• Adept at editing and building websites and social media campaigns. Ability to build community engagement and maintain strong base of supporters.
• Ability to understand, interpret and put into action complex verbal and/or written instructions and communications.
• Ability to work independently, take direction and work as part of a team required.
• Understanding of academic programs and processes.
• Professional demeanor and dress, communication style, and outgoing, confident professional image.

Preferred

• Significant social media and web experience