Responsibilities

• Serve as the day-to-day client lead across the engagement, working closely with internal teams, client stakeholders, and the account lead.
• Participate in a standing weekly client status meeting (5:30-6:30pm PT), supplemented by ad hoc meetings, working sessions, and written communication through the client's preferred collaboration platforms.
• Earn trust quickly, and keep it by being proactive, informed, and never caught flat-footed
• Navigate ambiguity with confidence, especially in environments where strategy is set internally and requires strong translation into execution
• Lead and support a cross-functional team across account, project management, strategy, creative, and production
• Set the tone for how the team shows up: calm, accountable, and solutions-oriented
• Create an environment where people feel supported, challenged, and motivated to do their best work
• Partner closely with Project Management to oversee scope, staffing, budgets, estimates, timelines, and financial health of the engagement.
• Surface risks early and proactively develop solutions before they impact delivery.
• Maintain a high standard of work quality, ensuring deliverables meet both client expectations and audience needs.

Requirements

• 7+ years of account management experience, preferably within an agency environment
• Experience leading digital, social, content, or creator-led programs
• Experience supporting YouTube content, channel, or creator programs is a plus.
• Clear and confident communicator across presentations, written communication, and client conversations
• Comfortable working in fast-moving environments where priorities evolve and ambiguity is part of the process
• Experience managing global stakeholders across time zones and navigating cross-cultural working relationships

Benefits

• 401(k) Participation: Access to our 401(k) retirement plan, including a company match
• Statutory Benefits: Eligibility for all legally mandated benefits as required by law.