Responsibilities

• Account & Project Leadership: Lead the day-to-day client relationship, building strong, trusted partnerships and aligning internal teams around a unified approach. Serve as the central strategic, client-facing, and project management lead for key client initiatives, including a major web platform overhaul. Provide executive oversight, status reporting, and senior escalation management while connecting performance outcomes to future opportunities to continuously strengthen client programs and briefs.
• Operational Excellence & Delivery: Drive program approaches, scope, and timelines while fostering cross-functional alignment and maintaining clear communication cadences to ensure seamless project delivery.
• UX Strategy, Project Leadership & Delivery: Lead the overall UX strategy for the web platform transition and oversee project timeline, milestones, and deliverables. Coordinate cross-functional teams across Content Strategy, UX Design, Copy, and Production.
• Scope, Financial Governance & Alignment: Build pricing models & SOWs for subsequent design and development phases requiring separate funding, and provide financial oversight for the workstream. Ensure web strategy and execution align with other parallel workstreams.
• Strategic Storytelling & Creative Quality: Synthesize strategic inputs into cohesive narratives and champion high-quality creative work, ensuring all briefs and outputs align with the client’s business goals.
• Support Organic Growth: Identify and support organic growth opportunities within the client organization, helping expand existing projects into broader, longer-term programs.

Requirements

• 7+ years of experience in a fast-paced client-side or agency environment leading marketing programs and strategic initiatives.
• Experience leading complex, large-scale website redesign or platform overhaul projects (specifically with tools like Rainfocus, Swoogo, or similar event/registration platforms).
• Demonstrated experience navigating and aligning multiple, high-level client stakeholders across different teams (e.g., Marketing, Product, Events) to drive unified strategic decisions.
• Proven ability to manage complex Statements of Work (SOWs), develop pricing models for multi-phase projects, and provide rigorous financial oversight and reporting throughout a project lifecycle.
• A self-starter with excellent written and verbal communication skills, analytical problem-solving abilities, and extreme attention to detail.
• A tech-forward mindset with a strong foundation in AI literacy and an openness to leverage emerging technologies to optimize creative and operational workflows.

Preferred

• Extensive experience managing complex programs where the web workstream must align with parallel marketing initiatives (such as email campaigns, paid media, and live event logistics).
• Fluency in UX/UI principles and ability to translate strategic business goals into clear, actionable briefs for design and content teams.
• Seasoned in senior escalation management—able to identify risks early, communicate transparently with leadership, and proactively resolve blockers before they impact project timelines.