Technical Support Specialist II
Atlanta, GA (On-site)
Posted 2 months ago
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Job Description
Technical Support Specialist II provides support for incident resolution to tickets reported to the help desk. Responsibilities include the initial assessment, triage, research and resolution of basic incidents and requests regarding the use of application software and hardware.
Technical Support Specialist II maintains effective and accurate verbal and written communications with MKG to ensure positive workflow. Internally, they will interact with all levels of staff across all MKG companies as needed. They must have the ability to effectively communicate technical concepts to other staff members. Externally, they may occasionally participate in calls with existing and prospective clients and third-party
software vendors.
Primary responsibilities will include, but will not be limited to:
- Arrive on-time, onsite 5x days/week to provide superb support to Senior Level Executives
- Provide desktop support for Microsoft Windows and Mac clients
- Manage and prioritize daily support requests via ticketing system
- Maintain and monitor end point security and antivirus
- Assist with adding and removing users from the Microsoft network using Active Directory and M365.
- Track inventory assets including iPads, software, computers and cellphones
- Image new laptops for new hires and receive/wipe/restore returned laptops
Desired Skills and Experience
- BA or BS degree, preferably in a software-related field (Computer Science, Engineering, or Computer Information Systems) preferred
- Must have 2-5 years of experience with Microsoft Desktop products, familiarity with administering M365, Active Directory, user profiles, and a good understanding of wired and wireless networking basics.
Please be cautious of unsolicited or fraudulent job offers. All legitimate communication from our company will come from an official company email address and will pertain only to roles you have formally applied for or discussed with our recruitment team. We will never ask for sensitive personal information, such as your Social Security number, banking details, or any form of payment, during the recruitment process.
If you receive an unexpected or suspicious message, do not respond. Instead, please contact us directly to verify.
Medical Knowledge Group
Medical Knowledge Group (MKG) is a strategic commercialization partner to biopharma innovators, leveraging proprietary data solutions, deep therapeutic expertise, and strategic advisory services to optimize brand performance across the product lifecycle. MKG exists to drive the clinical and commercial success of biopharma brands. Through its portfolio of specialized companies, MKG partners with decision-makers to deliver insights and engagement strategies that support informed clinical decisions and advance patient care. From early development and pre-launch through brand maturity, MKG provides integrated solutions in medical communications, brand strategy consulting, advanced network-mapping and patient-finding analytics, market research, market access strategy, and brand advertising. With more than 650 experienced professionals across 13 business units, MKG aligns strategy, messaging, engagement, and activation to reach the right audiences and enable better decision-making and brand growth across clinical, commercial, and market access teams.
