Responsibilities - Advertiser Development & Management - Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance and ongoing support in line with each client’s agreed service level - Develop and deliver program strategies, for assigned accounts as well as your direct reports programs, to meet client’s objectives and goals tracking results of these efforts - Devise and implement innovative account management tactics that produce competitive and successful affiliate programs - Resolve client conflicts in a proactive manner and be the point of contact for escalation when necessary - Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team and build a working relationship with top 50 affiliates on network - Monitor daily affiliate performance to ensure network compliance - Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone, and face-to-face meetings - Work independently to produce all necessary account management documentation and deliver reports on assigned programs - Leadership, Collaboration & Team Management - Train, consult and guide direct reports on all aspects of successful key account management across Awin’s core values while being a reference point of knowledge and expertise for the wider team - Proactively supervise the management of all assigned clients from launch through campaign optimization - Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies - Actively monitor client performance across team portfolio and ensure performance is in line with targets set for new and existing campaigns - Familiarize yourself with industry trends to inform program management, while keeping your client and team informed of relevant information - Attend appropriate client and networking events to enhance client and publisher relationship development - Assist in producing quarterly program reviews, case studies, best practice guides, white papers or other relevant communication that highlight opportunities and educate all stakeholders on successful campaign concepts and strategies.