Talent Development Manager
USA
Posted 6 weeks ago
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Job Description
General Information
Job Description
OVERVIEW/BASIC FUNCTION:
Manage the training and development function for the property to include scheduling and facilitating existing programs, implementing new programs, and ensuring that all training and development standards are met.
RESPONSIBILITES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Manage/organize/facilitate/design training and development programs.
- Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.
- Facilitate RHR mandated training programs.
- Develop and distribute monthly training calendar.
- Coordinate trainers needed for various programs utilizing training team and department managers.
- Develop and ensure utilization of TREES manuals
- Market and maintain the E-Center.
- Support the training for and continued use of Rosewood Resources tool.
- Maintain accurate records of participants in each training session.
- All other duties as required.
QUALIFICATIONS:
- Experience: Two years experience as a hospitality trainer or training manager. Hotel operations experience also desirable.
- Education: Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and associates.
Salary: $80,000-$95,000/annual
Rosewood Hotel Group
Rosewood Hotel Group is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members club. Its combined hotel portfolio consists of 59 properties in 26 countries with more than 30 new properties currently under development. OUR PURPOSE AND CULTUREWe are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. OUR GUIDING PHILOSOPHYWe believe in and are guided by Relationship Hospitality. We are all about heartfelt interactions. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us. OUR COMMITMENTAt Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
