RESPONSIBILITIES
The SH-RSS is responsible for being a content expert, well versed in SH and associated approaches and processes to cultivate impact and remain compliant. This not only includes direct services but also supporting, coordinating, and monitoring high-quality programs and activities by HOPE and our partnerships within the National CORE properties. The SH-RSS is responsible for assessing needs, developing program strategies, and ensuring the delivery of quality programming through a combination of cross team support, direct service, and service partner development. Must effectively document, communicate and evaluate programs and make recommendations/changes based on both the compliance and effectiveness of programming. Qualified candidates will possess the following competencies:
Supportive Services

Develop and maintain positive professional relationships and provide support to SH residents.

Relationship build with support services team, property managers, and external partners through housing retention resources and approaches to ensure residents gain long term stability. This includes, using marketing and outreach approaches to reach both property management and their SH residents in need.

As needed for special cases where lead is not available, identify and evaluate resident needs, develop individual service plans (ISP), and deliver quality services for residents both directly and through service partnerships.

Approaches problem solving with a client-centric, trauma informed lens. This includes working collaboratively with internal teams and external partners on Housing Retention Plans.

Ensure ALL sites within your region align with the NCRC SH Framework. Including but not limited to facilitating coordination meetings, supporting SH compliance efforts, conducting annual site reviews ensuring framework aligned operations and mapping out annual strategies to further elevate the sites under purview.

Connect SH residents to community resources and referral opportunities, in accordance with resident surveys and data collection, providing guidance and support in accessing resources.

Coordinate along with the SH Leadership (AVP/ Manager) the design, implementation, and delivery of SH objective focused activities that support retention.

Manage and maintain a harmonious relationship with site staff and community partners which includes developing an onsite mechanism to facilitate resident connection to other on-site service partners, community service agency resources and referrals, including personnel of community service providers, educational opportunities, and support groups.
Advocating on behalf of residents includes:

• Respecting confidentiality and related policies at all times; understanding and acting as a mandated reporter.

Commented [AG1]: Confirm as if this is joint funded- it may need NCRC- PM approval

Acting responsibly and modeling appropriate and responsible behavior to residents, by observing rules and regulations of the programs.

Knowledge of residents’ rights and responsibilities including fair housing and housing first approaches.

Using diplomacy, courtesy, and respect - encouraging residents to do the samewhen writing or speaking to management or outside agencies.

Clearly and accurately documenting the problem and the response of those contacted.

Working collaboratively with other organizations and service providers.
Data, Reporting & Compliance

Oversee as a team with SH Leadership (AVP/ Manager) the delivery and evaluation for SH programming to ensure all deliverables are met.

Manage and monitor assigned property services budget(s) including supplies, vendors, and fundraising.

Maintain client resident services files and database of resident contact referrals and engagement in order to identify trends, patterns, needs, opportunities, and outcomes of services including documentation and certifications. Assist with program evaluation that ensures effective services and outcomes.

Run assigned meetings as assigned including taking detailed and accurate minutes with action items for attendees clearly dedicated. This includes of tracking attendance to some required meetings.

Provide regular reports of activities and events and maintain documentation in line with compliance regulations. This includes self-auditing regularly to ensure work remains compliant.

Ensure all program objectives are met include various private grants, city, state and federal funding.

Ensure service providers are consistent with required site and service regulations.

Ensure service providers complete and update records on all enrolled which includes providing a report monthly on all onsite activities.

Ensure staff and service providers follow policies and complete records on all participants.
Community Partnerships and Donors

Maintain regular communication with external relations regarding new service partners and evaluation of service delivery by partners.

Serve as community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.

Community Building – Support social events and community engagement opportunities designed to build greater community among residents.

Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.
Professional Development

Ensure trainings are completed regularly to maintain a relevant level of SH compliance and intervention knowledge ongoing.

Participate in annual trainings focused on core modalities such as Trauma Informed Care (TIC), Motivational Interviewing (MI), Harm Reduction and other applicable professional development opportunities.
SKILLS & QUALIFICATIONS

Demonstrated track record and passion for working with vulnerable populations with complex needs.

Must have a sincere interest in working with those that have experienced homelessness from a variety of age ranges and backgrounds.

Excellent organizational and document management skills.

Ability to work cooperatively and collaboratively with other HOPE staff, National CORE staff, public officials, private sector officials, parents, and community leaders.

Ability to meet the needs of a diverse, low-income population.

Ability to communicate effectively and demonstrate sensitivity to others.

Ability to write clear, grammatically correct administrative tasks including but not limited to: professional emails to internal and external stakeholders, meeting minutes, flyers, case notes, reports, narratives, social media posts.

Ability to use Outlook, Word, Power Point, Excel and other basic computer software programs.

Demonstrated ability to work independently and as part of a team.

Experience using a case management software including Homeless Management Information System (HMIS), is strongly preferred.

Fluency in a language in addition to English is preferred.
MANDATORY REQUIREMENTS

Bachelor’s degree in public health, human behavior, psychology, social work or related field is desirable or have an equivalent combination of education and experience.

Have a minimum of 1-2 years of relevant experience within social services, homeless services and/or an SH setting.

Demonstrated experience working in a social service, SH or related field providing case management services.

Experience working with and demonstrated understanding of unique challenges for vulnerable populations including but not limited to those experiencing homelessness, mentally ill, substance use illness, trauma, and chronic medical needs, is preferred.

Be able and willing to work flexible hours which may include evenings or weekends.

Have reliable transportation and:
o
A valid driver’s license
o
Auto Insurance

Successfully complete the following as a condition of hire:
o
Background Screening
o
Drug Test
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Exposure to various types of weather conditions.

Sitting, walking

Driving

May include lifting up to 20 pounds.

Operate computer and office equipment.

Ability to pass background check.
FLSA

Exempt