Supervisor, Media Operations

Responsibilities

• Investment Operations Support: - Serve as investment operations support and right hand for the channel investment teams - Own Prisma inputs and hygiene, partnering with investment teams to support questions on campaign setup, IOs, and actualization - Ensure compliance of campaign taxonomy and accuracy in Prisma, and provide system support as needed - Track and monitor data to ensure purchased activity does not exceed approved budget - Work closely with investment teams to troubleshoot issues or discrepancies in the buy system - Ensure timely communication and follow-ups to meet actualization and reconciliation deadlines - Pull and compile data on a monthly as well as on an as-needed basis Billing & Budget Management - Oversee and manage monthly paid media billing and financial reporting in partnership with Media Ops Supervisor, including but not limited to: - - - Lead the monthly billing kickoff and prepare the media billing tracker - Track media authorizations, PO#s and client approved budgets - Prepare billing and budget documents - Answer internal & client questions related to media billing and budgets - Track client payments and manage A/R - Ensure compliance for tasks such as: - - - Managing client-specific billing procedures - Product codes and other systems work - Keep billing and Prisma data accurate and on time against the client financial calendar Process & Operations - Accurately track large volumes of data with a high level of detail and coordination from various systems for reports and trackers (e.g. Prisma, MediaTools) - Document processes, create training materials, and support training as new ways of working roll out - Support the Media Operations Director on process improvement and automation projects, as well as miscellaneous operations tasks - Ensure timeliness and accuracy with ability to problem-solve as complexities arise - Maintain an eye for detail and understand the interdependencies across the various tasks assigned

Requirements

• Minimum of 3 years of experience in media agency operations, billing, or investment operations support
• Experience running monthly media billing and reconciliation
• Service-minded; enjoys being the go-to support for investment teams
• Detail-obsessed, organized, and calm under deadline pressure
• Flexible and able to adapt to change in a fast-paced, constantly changing environment where processes are still being built
• Able to manage many stakeholders and deadlines at once
• Consistently demonstrates a desire to learn through proactivity and initiative
• A team player who enjoys learning, and is willing to lean in to new opportunities
• Deep, hands-on Prisma/Mediaocean expertise
• Advanced MS Office skills (MS Word, Excel, PowerPoint), including Excel pivot tables and formulas

Preferred

• Experience with Guidelines Planning/MediaTools
• Interest in automation tools to streamline workflows
• Experience building process from the ground up

Benefits

• The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
• Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements