Supervisor, Central Communications - Night Shift
Virginia Beach, VA (On-site)
Posted 2 months ago
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Job Description
City/State
Virginia Beach, VAWork Shift
Third (Nights)Overview:
Overview
As a Supervisor, Central Communications, you will play a critical leadership role within a fast‑paced, high‑impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non‑emergency communication services that directly support patient care, physician response, and hospital operations.
In this role, you will lead frontline communications professionals, make real‑time operational decisions, manage escalations, and serve as the shift‑level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After‑Hours Answering Service.
Education:
High School Diploma or equivalent (Required)
Certification/Licensure
Emergency Medical Dispatcher (EMD) (Preferred)
Emergency Telecommunicator Certification (ETC) (Preferred)
FEMA ICS courses (Preferred)
Key Responsibilities
Provide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shift
Monitor real‑time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity
Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations
Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement
Environment & Culture
24/7/365 mission‑critical operations with a strong sense of purpose
Collaborative leadership culture focused on accountability, responsiveness, and improvement
High trust, high visibility role with direct operational impact
Opportunities to grow leadership skills in a complex healthcare environment
Ideal Candidate Profile
This role is ideal for an experienced supervisor or team leader who thrives in real‑time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.
Experience
Five (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role
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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Sentara Health
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet®️ recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America’s Best-In-State Employer” (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018).Like us on Facebook at www.facebook.com/sentarahealthFollow us on Instagram at @SentaraHealth
