DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.
Overview:
The Student Support Coordinator (SSC) reports directly to Student Central leadership. They will perform routine and recurring student, faculty, colleague and operational services required in the operations of a DeVry University location.
Responsibilities:

• Conducts outreach to current & prospective students for various types of campaigns, including course registration, or to collect missing documents for financial aid processing, appointments, confirmations and other requests for information as needed.
• Maintains a basic understanding of all academic & Title IV programs, policies and procedures including institutional policies and federal and state regulations.
• Responds to student questions and/or requests; transcript requests; website information; if able; and/or escalates concerns, as necessary.
• Demonstrates consultative skills to resolve complex problems including escalated interactions from other peers.
• Conducts reviews of student accounts to identify missing required documentation in order to complete the financial clearance process.
• Consistently meets/exceeds service established metrics.
• Appropriately documents student interactions in Salesforce.
• Oversees student workers from a training and daily activity perspective as needed.
• Provides administrative support to all functional leaders and teams in the operations of the location.
• Maximizes office productivity through proficient use of appropriate software applications.
• Coordinates and arranges meetings, prepares agendas, and reserves/prepares facilities.
• Demonstrates exceptional customer service to students, guests, and colleagues.
• Supports the Strategic Enrollment team and Academic staff.
• Manages the testing function for applicants, continuing students and others at the location.
• Handles any general inquiries and endeavors to provide specific answers or appropriate routing to correct personnel throughout the University (including but not limited to Student Central, technical help desk, etc.). Supports colleagues with IT as requested by IT technician.
• Completes other projects and duties as assigned.

Qualifications:

• Some college coursework required.
• Previous work experience in Marketing, Customer Service, Finance/Bookkeeping, Academics or Administrative Support required.
• Advanced PC skills in Microsoft Office Suite, Internet applications, and database management software required.
• Excellent customer service, interpersonal, organizational, oral and written communication skills required.
• Ability to work non-traditional shifts, including weekends and evenings, required.
• Schedule: 1 day 11-8 and 4 days 9-5
• On Campus Requirement: 1-2x during Week 1 and 1-2x during Week 8 of 8 week session depending on demand and schedule of classes
• Shift would be 10-7 for on campus requirement
• Ability to work overtime required.
• This job will be posted for 30 days from the posting date.

DeVry University offers benefit options for full-time colleagues, including:

• 401k with up to 6% company match
• Tuition assistance and career development opportunities
• Remote & hybrid opportunities
• Comprehensive health coverage (medical, dental, vision, and mental health)
• Generous paid time off, including parental leave and volunteer time of
• FSA/HSA options, disability & life insurance

Benefits vary based on employment status.
We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community.
We are committed to a workplace environment where all colleagues feel valued, respected, and supported.