Responsibilities

• Develop employee and community engagement approaches related to County priorities, services, performance, and improvement efforts.
• Help departments explain initiatives, results, service changes, and improvement efforts in clear, plain language.
• Prepare reports, presentations, summaries, case studies, web content, talking points, and other materials that explain performance and service information.
• Support annual performance reports, progress reports, scorecards, dashboards, executive briefings, and public-facing materials.
• Conduct interviews, listening sessions, focus groups, and feedback activities to better understand employee, resident, business, and department perspectives.
• Support employee, citizen, and business surveys, including planning, communication, analysis, reporting, and follow-up.
• Partner with the Communications and Media Department to align messages, coordinate timing, and identify the best channels for different audiences.
• Work with departments to improve understanding, participation, and follow-through on major initiatives and improvement efforts.
• Help prepare materials for leadership discussions, employee sessions, department meetings, and public information efforts.
• Perform other work as required.

Requirements

• Bachelor’s degree in communications, public administration, organizational development, marketing, public relations, business administration, human resources, or a related field; and three years of progressively responsible experience in employee engagement, community engagement, strategic communications, organizational development, public engagement, customer experience, change support, survey work, or related experience; or an equivalent combination of education, training, and experience.
• P re-employment drug testing, FBI criminal background check, and education/degree verification required.
• This position is considered Safety Sensitive and is subject to random drug and alcohol testing.

Benefits

• For Information On County Benefits, View Employee Benefits Summary.