Responsibilities

• Serve as a trusted strategic partner to clients, building strong relationships through a deep understanding of their business and customer experience challenges
• Develop strategies that integrate messaging, channels, content, and touchpoints into cohesive engagement ecosystems
• Translate consumer insights, data, and research into actionable experience, engagement, and communication strategies
• Collaborate closely with creative, account, and analytics teams to ensure experiences are insight-driven, feasible, and inspiring
• Develop strategic POVs around customer behavior, engagement innovation, and experience design
• Lead the development of briefs, frameworks, and strategic deliverables
• Facilitate internal brainstorms and client workshops focused on engagement, journeys, and experience optimization
• Support new business efforts and pitches
• Partner with clients & analytics partners in research initiatives, using findings to inform experience and engagement strategies

Requirements

• Experience connecting insight to action—turning complexity into clear strategic direction
• Strong storytelling and presentation skills, with the ability to bring experience strategies to life
• Comfortable collaborating across disciplines and leading with influence rather than authority
• Confident communicator with presence, clarity, and the ability to build trust with clients and teams
• Interest in strategy as it applies to technology-based work, CRM/loyalty-based work, B2B work, government / government-adjacent focused work, retail work
• Ability to flex and balance workstreams across multiple clients and projects
• $125,000 - $150,000