Strategic Communications Lead (REMOTE)

Responsibilities

• Develop and execute comprehensive strategic communications plans to support application rollouts, updates, and ongoing user adoption efforts.
• Learn the functionality, purpose, and value proposition of each application well enough to confidently present and discuss them with technical and non-technical audiences.
• Create a variety of communications materials, including presentations, newsletters, talking points, FAQs, training aids, release notes, and marketing-style collateral tailored to government audiences.
• Serve as a liaison between the development team and government leadership, translating technical progress and product capabilities into clear, actionable, and strategic messaging.
• Plan and coordinate stakeholder engagement activities, including briefings, webinars, demos, and feedback sessions to drive awareness and adoption.
• Partner with Product Owners and Scrum Teams to stay current on application features, updates, and roadmaps.
• Design and implement user adoption strategies, including change management techniques, to maximize engagement and minimize resistance to new tools and processes.
• Monitor and report on communication effectiveness and user adoption metrics, adjusting strategy as needed.
• Coordinate with government Communications/Public Affairs offices to ensure messaging aligns with agency standards, tone, and policy requirements.
• Prepare executive-level briefing materials and presentations for government leadership and senior stakeholders.

Requirements

• Bachelor’s degree in Communications, Marketing, Public Relations, Business, or related field from an accredited college or university.
• 7+ years of experience in strategic communications, change management, or user adoption roles, preferably within a technology, software development, or government environment.
• Demonstrated experience developing and executing communications strategies for technical products or platforms.
• Experience interacting with and briefing senior leadership and government stakeholders.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear, audience-appropriate messaging.
• Strong presentation skills, including comfort presenting to senior government leadership and large audiences.
• Ability to quickly learn and articulate the functionality and value of multiple software applications.
• Strong understanding of software development lifecycle (SDLC) concepts and terminology, sufficient to communicate effectively with technical teams.
• Experience creating a wide range of communications products: briefing slides, newsletters, FAQs, training materials, and promotional content.
• Strong stakeholder management skills, with the ability to build trust and rapport across technical teams, government leadership, and end users.

Preferred

• Experience working within a federal government IT environment or supporting federal agency communications.
• Familiarity with Agile Development Methodology, especially Scrum.
• Experience with graphic design or multimedia tools (e.g., Adobe Creative Suite, Canva) to produce polished communications materials.
• Experience developing training content or user adoption campaigns for enterprise software rollouts.
• Prior experience as a liaison between technical development teams and non-technical executive stakeholders.

Benefits

• Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.