Responsibilities

• Program ownership and strategy: Manage the seasonal/promotional/evergreen production and deployment calendar, identifying opportunities to automate calendar tracking, milestone alerts, and status updates.
• Production and quality: Create and maintain production specs. Evaluate vendor capabilities and negotiate pricing/placement.
• Store segmentation, kitting, and pack-outs: Maintain store profiles to drive store-specific allocations. Build sign dictionaries, bills of materials, and rules-based pack logic, leveraging automation and rules engines to scale allocation logic across an expanding store fleet with minimal manual rework.
• Logistics and deployment: Plan shipping windows and modes to meet in-store dates. Manage 3PL pick/pack/kitting/tracking; resolve exceptions and communicate impacts/mitigations, using automated tracking and exception-alerting tools where available to catch issues earlier and reduce manual status chasing.
• New stores and exterior graphics: Produce and deliver standard interior/exterior graphics packages while coordinating with Store Design, Construction/GCs, landlords, and Store Operations.
• Data, reporting, and continuous improvement: Report program KPIs and dashboards (on-time delivery, defect/reprint rate, issue trackers, budget variance, store satisfaction). Analyze performance to reduce waste, improve cycle time, and analyze cost per store. Champion the use of automation tools to create dashboards to surface trends and reduce manual reporting effort.
• Budget, risk, and stakeholder management: Build and manage forecasts; track actuals and prevent scope creep; coordinate POs/invoices. Identify risks and implement mitigations, incorporating automated variance flags and AI-assisted forecasting to spot risk earlier.

Requirements

• 5–8+ years managing large-scale, multi-location retail print/graphics programs from creative handoff through in-store deployment.
• Deep knowledge of large-format print production; substrates (e.g., styrene, PVC, acrylic, PETG, fabrics); color management; SEG fabrication/installation; experience with beauty fixture graphics and window/interior/exterior programs.
• Strong analytical skills and strategic thinking; advanced Excel/Smartsheet (modeling, pivots); comfort with dashboards and Business Intelligence. Interest in and experience applying AI/automation tools (e.g., workflow automation, generative AI for documentation or reporting, AI-assisted analytics) to drive efficiency at scale.
• Clear communicator and skilled stakeholder manager; proven ability to run multiple concurrent timelines at scale and deliver on time, in full.
• Top-tier problem solving and root cause analysis; calm under pressure and effective at exception management with vendors and 3PLs.
• Tool stack proficiency: Workfront (intake, workflow, approvals), AEM (assets/specs/store profiles), Smartsheet, Microsoft Office (Excel, PowerPoint, Outlook); working knowledge of Adobe Creative Cloud (Acrobat, Illustrator, InDesign, Photoshop) for markup, store communications, and proof review. Comfort adopting new AI-enabled features within these platforms (e.g., Smartsheet automation, AI-assisted asset tagging/search in AEM) as they become available.
• Familiarity with 3PL operations, TMS/WMS, shipping methods, and retail receiving constraints; understanding of municipal and safety compliance for in-store graphics.
• Experience partnering with Strategic Sourcing on RFPs and vendor scorecards; familiarity with permitting and landlord approvals for exterior signage/graphics.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.