Responsibilities

• Own product outcomes across multiple Marketing Pro domains (e.g., email, SMS, automated campaigns, attribution and reporting, onboarding and activation, etc.), reprioritizing your focus as the business needs shift.
• Develop a strong, strategic point of view on the future of marketing technology, the competitive landscape, and how ServiceTitan can unlock its platform and data advantages to deliver outsized ROI to our customers.
• Translate business objectives and customer and market signals into a tightly prioritized roadmap, and define the metrics, such as adoption, activation speed, and attributed revenue, that prove it's working.
• Run betas and phased rollouts, and let the results, not opinion, decide what scales and what gets cut.
• Engage users to identify opportunities, validate concepts, and represent Marketing Pro directly in customer conversations.
• Partner with engineering and design to turn strategy into shipped product.
• Align sales, customer success, support, and marketing on positioning and rollout for what you build.

Requirements

• 6+ years of product management experience, with hands-on martech experience across multiple domains that overlap with Marketing Pro's capabilities (email, SMS, automated campaigns, attribution and reporting, onboarding and activation, etc.).
• A proven record of building and shipping products in a fast-paced environment where priorities and requirements change frequently, partnering closely with engineering and design.
• A strong, demonstrated sense of ownership. You take problems end to end, from strategy through to the metrics that prove it worked, and you have specific examples to back that up.
• A track record of innovation and measurable impact, not just execution. We're looking for someone who can point to specific things they built or changed that moved the business.
• Strong quantitative instincts. You're comfortable defining metrics, reading data yourself, and making the call when evidence is incomplete.
• Fluency using AI in your own workflow (research, analysis, writing, prototyping), plus a sharp instinct for where AI can change the product itself.
• Excellent written and verbal communication, including the ability to present confidently to customers, leadership, and in webinars or other public settings.
• Experience in home services, field services, or SMB SaaS is a plus but not required.

Preferred

• Experience in home services, field services, or SMB SaaS is a plus but not required.

Benefits

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.