Responsibilities

• Posting and scheduling: Manage daily posting across platforms using tools like Sprinklr, Sprout Social, or native scheduling tools.
• User community building nurture relationships with customers and advocates; facilitate and moderate online communities like Reddit or Discord.
• Key community listening: set up listening and reporting for employee, customer, partner, and target market groups to gather sentiment that informs overall content strategy.
• Americas stakeholder liaison: collaborate closely with partner, sales, and product organizations to determine channel priorities.
• Key audience engagement: create two-way dialogue with customers, partners, and employees on Seagate’s social properties.
• Identify opportunities: communicate strategies and plans to internal and external stakeholders.
• Feedback loop: act as the bridge between the community and the product and customer service team.
• Reporting: leverage analytics tools to monitor and gather insights on KPIs like engagement, conversions, and follower growth.

Requirements

• Extensive experience in social media and community management.
• Platform expertise on LinkedIn, X, Meta, with attention to platform nuances and serving content to audiences as they want to receive it; must have awareness/proficiency in emerging platforms (Threads, BlueSky, etc.).
• Experience moderating and identifying opportunities in forums (Reddit, Discord, etc).
• Created programmatic feedback loops between the community and internal stakeholder teams.
• Proficiency in Adobe creative suite, either creating from scratch or editing templated designs.
• Previous experience operating within a global hub-and-spoke content and social media model.

Benefits

• Comprehensive benefits to eligible employees, including, but not limited to, eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location.