Sr Specialist, Communications

Responsibilities

• Establish and nurture formal and informal relationships with Spire leaders and other employees across the company
• Provide communications strategy, working with business partners to meet their objectives. Craft a variety of materials and assets to support these efforts, including but not limited to emails and letters, booklets, web content, educational posts, feature stories, flyers, digital signage graphics, presentations and more
• Serve as communications team lead for high-visibility projects as assigned
• Create and deploy effective communications to inform, educate and engage Spire customers across multiple channels; responsibilities will include writing for traditional and digital channels — the external website, internal customer portal (“My Account”), email, text, and automated and on-hold phone system
• In partnership with the Manager of Digital strategy, serves as a primary strategist and content creator for Spire's social media platforms
• Optimize content for external channels, using knowledge of writing for the web and search engine optimization best practices
• Serve as lead writer for the company’s monthly customer newsletter, which is distributed to more than 1 million Spire customers throughout our major service areas; assist with content strategy to ensure engagement with content
• Develop content for the Spire intranet (inSpire), assisting with content planning and scheduling, coordinating with a team of writers and influencing platform strategy.
• Develop and manage editorial calendars across multiple communications channels, overseeing deadlines and priorities.
• Enterprise story ideas, proactively scouting for ideas discussions with employees and business partners. Gather background information and write compelling content ranging from features about employees and charity work to earnings information and business processes

Requirements

• Bachelor’s degree in Journalism, Communications, Business or related field
• 7+ years of writing and editing experience
• Experience managing routine weekly content publication strongly preferred
• Strong written communications skills, with experience in a variety of communications areas, such as customer (direct to consumer) communications, employee communications, media relations, journalism, marketing, etc.
• Strong, demonstrated project management capabilities
• Proficient with creating and optimizing accessible content for consumer audiences, particularly for digital channels
• Basic knowledge of search engine optimization strategies and writing for the web best practices
• Demonstrated experience in building and nurturing positive, collaborative relationships