Responsibilities

• Develop and implement dynamic strategies to grow, engage, and support our audience, ensuring Vanguard’s brand voice, values, and platform expectations are consistently reflected.
• Monitor and analyze social media trends, sentiment, and platform dynamics to keep Vanguard’s community management practices current, credible, and effective.
• Lead community management efforts across corporate social platforms, setting the standard for consistent, high-quality, and trust building engagement.
• Establish and maintain community engagement standards—including best practices, moderation guidance, and judgment led escalation protocols—for junior crew members and agency partners.
• Own inbound client and audience inquiries end-to-end, from initial response through resolution or appropriate handoff (e.g., ModMail or service partners), ensuring clear communication and follow-through.
• Monitor social media channels for emerging risks, sentiment shifts, or high impact issues, and proactively escalate when thresholds, velocity, or visibility warrant.
• Identify thoughtful opportunities to insert Vanguard into relevant social conversations—including trends, news moments, and brand adjacent dialogue—while prioritizing credibility over promotion.
• Manage day-to-day social channel operations, including proactive engagement, moderation, and coordination with internal and external partners.
• Use social listening tools to surface insights, identify recurring themes, and inform engagement strategy, content planning, and cross enterprise partners.
• Expand and evolve Vanguard’s presence across X, Instagram, LinkedIn, Reddit, and emerging platforms, aligned to audience behavior and enterprise priorities.

Requirements

• Strong understanding of business objectives and the role of social media and community management in achieving results
• Proficiency in using social media management and listening tools such Talkwalker, Meltwater, and Khoros to track and report on social media activities
• Expert in social media platforms such as LinkedIn, Reddit, Meta, and others
• Comfortable working in a fast-paced environment with rapidly evolving priorities
• Balance the need to move fast while thinking strategically
• Strong writing and editing skills
• Proven experience in managing social media accounts and communities
• Ability to adapt to changing trends and adjust content strategies accordingly
• Strong organizational skills and the ability to manage multiple projects and stakeholders effectively
• Ability to handle difficult conversations and navigate sensitive client issues with poise and professionalism
• 5 years of experience managing social media accounts and online communities
• Undergraduate degree or equivalent combination of training and experience
• Expert in social media platforms such as LinkedIn, Reddit, Meta, and others
• Comfortable working in a fast-paced environment with rapidly evolving priorities
• Knowledge of search engine optimization (SEO) principles and how to use keywords effectively to enhance content visibility