Sr. Product Manager, Tech, Prime Video Global App Experience
Seattle, WA (On-site)
Posted 18 hrs ago
Job Summary
Own the vision and execution of Prime Video’s off-app customer experience, shaping strategy, design, and experimentation across outbound channels, AI surfaces, and cross-functional collaboration.
- Define long-term off-app strategy and customer journeys across channels and surfaces
- Lead cross-functional product teams and drive executive-level prioritization
- Own experimentation, metrics, and innovation across channels and lifecycle stages
Job Description
Responsibilities
- Vision & Strategy: Drive the long-term vision and strategy for Prime Video's off-app customer experience — defining how we show up across outbound channels, conversational surfaces, and emerging AI platforms
- Customer Understanding: Develop a comprehensive understanding of customer lifecycle patterns, content consumption behaviors, and channel preferences to inform when, where, and how we reach customers
- Leadership & Influence: Set the bar for product thinking across the team — mentor PMs, influence cross-org priorities, and represent the off-app experience perspective in senior leadership forums
- Experience Design: Design and implement customer communication experiences that are premium, contextual, and consistent with the in-app experience — across email, push, WhatsApp, and new surfaces
- Innovation: Pioneer new approaches to customer engagement across emerging surfaces including AI platforms, conversational interfaces, and agentic experiences — positioning Prime Video ahead of shifting customer behavior
- Marketing Automation: Build and scale the systems and tooling that enable marketers to create, test, and optimize customer journeys without engineering dependency
- Metrics & Experimentation: Define success metrics, build a robust experimentation roadmap, and drive continuous optimization across all channels and lifecycle stages
- Collaboration: Partner closely with engineering, science, marketing, UX design, and business intelligence teams to bring experiences to market in a complex, fast-paced environment
Requirements
- 2+ years of end to end product delivery experience
- 5+ years of technical product or program management experience
- Bachelor's degree
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred
- Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Benefits
- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Salaries
Posted range
$151K/yr – $205K/yr
Taken straight from the job posting.
Marketing Team
People
Marketing Leadership
Funding
Funding History
- Jan 2023Post IPO Debt • $8B
- Jul 2001Post IPO Equity • $100M
- Jun 1996Series A • $8M
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