Sr. Manager, Customer & Supplier Communications

Responsibilities

• Advise and support senior leaders on audience-specific communications strategy, strategic messaging, channels, delivery approach, and execution of key initiatives across multiple regions;
• Develop and implement communications strategies, plans, governance, and cadence aligned to business objectives for the assigned audience, business segments, and regional stakeholder groups;
• Drive the strategic narrative using best practices, audience insights, and the right communications channels to reach targeted associate, customer, supplier, or commercial stakeholder segments and facilitate leadership engagement as needed;
• Ensure consistency and continuity of messaging, standards, approvals, and program support across the assigned audience and key stakeholders;
• Optimize and maintain communications platforms, tools, and operating frameworks to advance new ways to tell the organization’s story, strengthen engagement, and support culture or commercial change within the assigned scope;
• Align outreach with strategic business and functional goals, lead the evolution or expansion of existing communications programs, and shape communications direction beyond day-to-day program execution;
• Drive two-way dialogue and engagement to amplify key messages and understanding of our brand
• Plan, manage, and communicate change, transformation, culture, or commercial initiatives in a fast-changing, highly dynamic environment with measurable communications impact;
• Align with Corporate External and Internal Communication strategies, policies, standards, and tactics that effectively communicate Avantor’s culture, vision, and goals in support of growth initiatives;
• Provide proactive counsel to key internal stakeholders on communications strategies and programs that advance commercial, customer, supplier, associate, or business objectives within the assigned audience scope;

Requirements

• Bachelor's degree required
• 8+ years of communications, journalism, corporate communications, or related agency experience with a successful track record defining and executing communications strategy, programs, and campaigns across regional or multi-segment audiences
• Experience working in matrix organizations with exposure to business operations, senior stakeholder management, and cross-regional collaboration
• Experience and comfort in a building mode, navigating complexity and ambiguity.
• Ability to work across in a variety of capacities, flexing where appropriate
• Position requires a 360-degree strategic communications perspective, business acumen, understanding of relevant corporate functions, audience-specific insight, and a focus on measurable performance.
• Strong ability to build productive relationships, influence senior leaders, and lead through interactions with stakeholders across functions, business segments, and regions.
• Good understanding of change management practices, change communications techniques, communications governance, and operating frameworks.
• Proven track record of strong writing, editing, presentation and speaking skills required
• Experience working with life science, technology or science-related company is preferred