Responsibilities

• Lead, direct, and coach a team of solution architects, a QA developer, and the email build team.
• Set the standards and develop the key processes the team follows and drive consistent adherence and standardization across the team.
• Establish and enforce build, QA, and documentation standards that hold up across the team and in production.
• Run the team’s delivery cadence within an agile model, planning and prioritizing work across increments.
• Develop the team’s ability to drive recommendations and resolve technical ambiguity independently, rather than escalating routine decisions upward.
• Serve as the senior escalation point for complex architecture and build decisions.
• Manage capacity and prioritization across concurrent campaigns.
• Own the CRM platform product roadmap, including the sequencing of capabilities such as Data Cloud activation, IVR, and journey orchestration against business priorities.
• Own the data delivery of campaigns end to end, ensuring the right audiences and data reach the right channels accurately and on time.
• Navigate complex, distributed data sources across the organization and resolve gaps that put campaign delivery at risk.

Requirements

• 7+ years of hands-on Salesforce Marketing Cloud experience, including senior technical or solution architecture work.
• Prior experience leading or managing a technical team of solution architects, developers, or QA.
• Deep expertise across Email Studio, Journey Builder, Automation Studio, Audience Builder, and Content Builder.
• Strong command of Salesforce data models, Data Cloud to Marketing Cloud integration, audience segmentation, and journey orchestration.
• Proven ability to navigate scattered, inconsistent data sources and deliver reliable campaign data from them.
• Experience owning a platform or product roadmap and sequencing capabilities against business priorities.
• Proven ability to set standards and build repeatable processes that a team adopts and consistently follows.
• Experience leading delivery in an agile environment.
• Hands-on experience with SQL, AMPscript, and SSJS, and with Data Extensions and relational data design.
• Strong stakeholder management skills, including translating technical detail for partners who understand it at a high level.

Preferred

• Salesforce Marketing Cloud certifications highly preferred (e.g., Marketing Cloud Solution Architect, Marketing Cloud Consultant, Marketing Cloud Developer, or Data Cloud Consultant)

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.