Responsibilities

• Lead, coach, and mentor the MSM team to ensure high performance, growth, and strong team morale.
• Foster a culture of motivation, camaraderie, accountability, and psychological safety—where ideas are shared and feedback is constructive.
• Use strong interpersonal and conflict-resolution skills to navigate team dynamics, address performance challenges, and facilitate productive outcomes.
• Conduct performance reviews, deliver coaching plans, recognize achievements, and ensure development pathways for each team member.
• Create and maintain communication rhythms that promote team alignment, shared learning, and consistent execution across regions.
• Develop weekly, monthly, and quarterly training plans aligned with ZAGG’s 12-month retail marketing roadmap.
• Own a cadence of communication with MSMs, sales leadership, and retail partners to ensure programs are clear, effective, and scalable.
• Work cross-functionally to create impactful training tools—including scripts, demos, digital assets, storytelling aids, and platform-based training modules.
• Support the optimization, and usage of a ZAGG Zone, a hosted digital training platform and other enablement tools.
• Ensure training messaging and execution consistently reinforce brand identity and product value.

Requirements

• 10+ years in a training leadership, field marketing, or channel marketing role.
• Demonstrated experience managing teams, coaching performance, and cultivating strong interpersonal dynamics.
• Strong conflict-resolution, relationship-building, and team-motivation skill set.
• Experience developing training content, programs, tools, or enablement platforms.
• Consumer electronics experience or consumer products experience strongly preferred.
• Strong analytical skills with experience in reporting, KPI tracking, and data-driven decision-making.
• Highly organized, detail-oriented, and capable of managing multiple concurrent priorities.
• Excellent communication skills—verbal, written, and presentation.
• Experience working cross-functionally with sales, marketing, and retail partners.
• Bachelor’s degree in marketing, communications, business administration, or a related discipline.