Sr. Director, Digital Strategy & Experience
USA (Remote)
$128K/yr – $164K/yrFull time
Posted 2 months ago
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Job Description
The physical location for the candidate selected must reside within the contiguous United States.
WHO WE ARE
Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
What you will be doing in the role of a Sr. Director, Digital Strategy and Experience
The Senior Director, Digital Strategy & Experience is a senior digital leader responsible for shaping and modernizing the organization’s website strategy, user experience, and cross-platform digital presence. The role leads the vision and roadmap for a next-generation digital ecosystem, ensuring that audiences experience a seamless, intuitive, accessible, and forward-looking digital journey across organizational digital properties. This role reports into the Senior Vice President, Marketing and Communications.
This leader brings deep expertise in user experience design, information architecture, SEO, accessibility, and emerging technologies. The Senior Director guides modernization efforts and defines a long-term digital strategy, including opportunities to optimize and evolve toward more integrated and scalable platforms over time. The role also explores appropriate uses of modern technologies, including AI-supported enhancements to improve user experience.
What you will bring to the table
Digital Strategy & Vision
- Develop a forward-looking digital strategy and multi-year roadmap that elevates the organization’s online presence.
- Identify opportunities to enhance platform capabilities, streamline digital experiences, and evolve toward greater integration over time.
- Ensure digital strategy aligns with organizational goals, audience needs, and brand priorities.
Lead Front End User Experience and Strategy
- Serve as the primary owner of user experience across the organization’s digital properties.
- Design intuitive, mobile-first experiences grounded in usability, accessibility, and behavior insights.
- Define user journeys for key audiences and ensure seamless navigation and consistent experience across digital touchpoints.
Website Experience Modernization
- Lead the evolution of the organization’s primary website, optimizing navigation, content structure, readability, and design.
- Oversee modern web design, content architecture, and responsive experience standards.
- Drive improvements in performance, findability, and engagement.
Cross-Platform Experience Leadership
- Provide front-end experience leadership across multiple digital tools and platforms.
- Ensure consistent look, feel and user experience all digital platforms and maintain shared standards and guidelines across teams.
- Maintain a unified design system, UX standards, and digital governance model.
SEO, Discoverability & Content Optimization
- Develop and implement SEO and AI-driven search strategy, including metadata, content structure, on-page optimization, and user-intent-driven search improvements.
- Partner with content and brand teams to ensure digital content is clear, discoverable, and aligned to organizational goals.
- Incorporate modern search considerations including evolving AI-influenced search behaviors and semantic content practices.
Accessibility, Privacy & Digital Compliance
- Lead front-end accessibility efforts
- Collaborate with Legal and IT to maintain compliance with digital privacy standards and user data policies.
- Promote inclusive and accessible digital experiences for all audiences.
Data & Experience Optimization
- Leverage analytics, usability testing, behavioral data, and A/B testing to drive continuous improvement.
- Establish KPIs for user experience and digital performance.
- Translate insights into actionable enhancements across platforms.
Collaboration & Leadership
- Partner closely with IT, marketing and cross functional teams
- Manage internal staff and external agencies supporting digital experience, UX, accessibility, and optimization
We know you will have and be able to
- 10+ years in digital experience, digital strategy, website, UX/UI, information architecture, or similar roles.
- Bachelor’s degree is required, in marketing, communications, business, or related field.
- Proven track record modernizing digital experiences, and creating and improving user journeys.
- Expertise in UX best practices, mobile-first design, content structure, SEO and AI-driven search, and accessibility.
- Strong understanding of digital privacy standards and modern web technologies.
- Experience leading multi-stakeholder digital initiatives and working closely with technical teams (without owning backend).
- Familiarity with emerging digital trends, personalization, and forward-looking content strategies.
- Travel – less than 25%, as based on business need.
So, what’s in it for you?
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:
- Approximate salary of $128,000 - $164,000/annual, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location.
- Health, dental, vision and a retirement plan with a 6% employer match
- Unlimited PTO plan
- Flexible work arrangement in a fully remote working environment
- Bi-weekly work from home stipend
- Parental leave
- Tuition Reimbursement
- A culture of learning and development
- And so much more!
Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
SORRY NO AGENCIES
#LI-REMOTE
Susan G. Komen
In 1980, Nancy G. Brinker promised her dying sister, Susan, that she would do everything in her power to end breast cancer forever. Two years later, that promise became the Susan G. Komen® organization and the beginning of a global movement. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. and in more than 30 countries. And with your help, we’ll continue pushing for progress to end breast cancer every day, until it’s a thing of the past. For information on breast cancer and breast health, please call: 1-877- GO KOMEN or visit http://komen.org/Join us on social media:Facebook: www.facebook.com/SusanGKomenTwitter: www.twitter.com/SusanGKomenInstagram: @SusanGKomenPinterest: www.pinterest.com/SusanGKomenBlog: blog.komen.org
